Customer Service Coordinator

This place is part of the Non-Tutorial Workers Affiliation (NASA).

This place provides a complete advantages bundle which will be considered at: College & Workers Advantages .

Location – Work primarily takes place at South Campus Edmonton. 

Working for the College of Alberta

The College of Alberta acknowledges that we’re situated on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada, whose presence continues to counterpoint our vibrant neighborhood.

The College of Alberta is teeming with change makers, neighborhood builders, and world shapers who lead with objective every day. We’re dwelling to greater than 40,000 college students in 200+ undergraduate and 500+ graduate applications, over 13,000 college and workers, 260,000 alumni worldwide and have been acknowledged as considered one of Canada’s Greenest Employers for over a decade.

Your work can have a significant affect on a captivating cross part of individuals—from our college students and stakeholders, to our famend researchers and innovators who’re fairly actually curing ailments, making discoveries and producing options that make the world more healthy, safer, stronger, and extra simply.

Working for the Division/College 

The position of Campus & Group Recreation is to contribute to the general educational imaginative and prescient of the college. We assist our communities (college students, workers, college, and neighborhood members) to discover and improve their bodily, psychological, emotional, and non secular well-being by bodily and social exercise. We strongly imagine within the energy of leisure actions to assist these wants.

Campus & Group Recreation has two amenities on the College of Alberta South Campus – Foote Subject and the Saville Group Sports activities Centre (East and West). Foote Subject options competitors degree synthetic turf, monitor, and grass subject, in addition to a multi-use plaza, convention room, and lounge area. East amenities function a curling rink (10 sheets), tennis courts (8 courts), a model new Outside/Indoor Tennis Centre, health centre, bar and lounge, sports activities efficiency centre, and varied multi-purpose areas. West amenities function 9 gymnasiums, a contest gymnasium, gymnastics centre, health studio, school rooms and meals, and beverage companies. The sports activities and recreation amenities on the south campus expertise over 3.4 million visits per 12 months.

Place 

The Campus & Group Recreation unit is at the moment looking for a Buyer Service Coordinator situated on South Campus. The Buyer Service staff administers over $6.5 million in transactions and is a excessive quantity space (open for 106+ hours every week of customer support) that additionally offers data on sporting and leisure occasions, leisure applications, memberships, amenities and companies and on-line entry to service items. This place entails offering customer support for all areas inside Campus & Group Recreation, the College of Kinesiology, Sport, and Recreation (KSR) and the Steadward Centre that conducts monetary transactions by the Recreation Administration Software program system as a part of their every day operations; akin to registrations, memberships, ticket gross sales, and rental contracts. The Buyer Service Coordinator offers assist to the every day monetary operations by dealing with front-line customer support points, sustaining consumer expectations and processing monetary transactions. There’s an expectation to be a contributing member of the Campus & Group Recreation staff by offering suggestions for division broad communication and administrative actions.

Duties 

• Present correct {and professional} frontline customer support in a excessive quantity and quick paced setting
• Work every day with the RMS system to course of registrations, memberships, enter information, and full financial transactions
• Talk with contributors concerning program modifications and cancellations
• Offers and maintains locker leases for members
• Accountable for mass electronic mail communication distribution by the RMS system
• Accountable for producing information experiences
• Help with the SCSC Workers Useful resource inside web site
• Help with communication of upcoming occasions or altering processes to Buyer Service areas.
• Recruit, rent, prepare, schedule, supervise and consider customer support workers
• Full the every day money dealing with, reconciling and put together weekly money deposits
• Assists with the follow-up on the Accounts Receivables for Membership and Applications
• Help in making certain that every one commonplace documented monetary working procedures are adopted by the Buyer Service Workers

Minimal {Qualifications}

• Undergraduate diploma in Kinesiology; Sport Administration; Schooling or Enterprise/Human Assets, and/or a diploma in an acceptable space demonstrated with expertise and management in sport, recreation, administration
• Minimal 1 12 months expertise working with a Recreation Software program System is required
• Present Customary First Support (inside 3 years) and Degree C CPR (inside 1 12 months) required
• Wonderful verbal and written communication and customer support abilities
• College of Alberta Supervisory Growth Coaching on Setting, Well being and Security and Office Violence and Harassment coaching shall be required

Most popular {Qualifications} 

• Minimal 1-year expertise in a front-line customer support position is an asset
• Means to multi-task and work in a quick paced setting

Observe: On-line purposes are accepted till midnight Mountain Customary Time of the deadline.

We thank all candidates for his or her curiosity; nevertheless, solely these people chosen for an interview shall be contacted.