Customer Service Associate II in Remote, Canada, Canada

Bausch + Lomb

Bausch + Lomb Company, (NYSE/TSX: BLCO), is solely devoted to defending and enhancing the present of sight for thousands and thousands of individuals world wide from the second of beginning via each part of life. Our mission is easy but highly effective: Serving to you see higher to stay higher.

The corporate is likely one of the best-known and most revered healthcare manufacturers on the planet, providing the widest and most interesting vary of eye well being merchandise together with contact lenses and lens care merchandise, prescription drugs, intraocular lenses, and different eye surgical procedure merchandise.

Our highest precedence is the well-being of the folks we serve. By listening to our clients and sufferers, by continuously honing our innovation edge, by executing with integrity and excellence, we attempt to earn the belief of our companions and stakeholders.

During the last 167 years, Bausch + Lomb has turn into a worldwide hallmark for innovation and high quality. Our proficient and motivated colleagues work relentlessly to invent new supplies, engineer new applied sciences, and finally carry new improvements to assist folks see higher to stay higher.

Place title: Buyer Service Consultant

Place: Everlasting/Hybrid


• Reply to incoming clients’ calls

• Enter buyer orders by telephone, e mail, fax and EDI.

• Reply to buyer’s requests concerning the comply with ups on their orders, returns and out of inventory stock

• Reconciliation of consignment stock positioned at hospitals & clinics, and proceeds with vital comply with ups with the gross sales representatives and clients.

• Course of credit, problem invoices and authorize returns

• Coordinate deliveries with the distribution middle, observe and analysis packages.

• Work with the gross sales representatives for quotations on samples of kit and merchandise

• Every day comply with ups on all open strains and open order report.

• Efficient use of expertise and software program to answer clients rapidly and precisely

• Construct and maintains sturdy relationships with inner stakeholders (advertising and marketing, customer support, gross sales)

• Report hostile occasions and particular security conditions instantly after their reception to the pharmacovigilance division as per present SOPs.


• Undergraduate Diploma required

• Minimal 5 to 7 years of expertise in an analogous place

• Expertise within the medical gadget trade and eye surgical procedure is an asset

• Very sturdy verbal and written communication expertise in each English and French.

• Conversant in PeopleSoft, SFDC and EDI techniques an asset

• Self-motivated and has the power to undertaking a constructive angle even beneath strain

• Means to work rapidly and effectively with out compromising the standard of service, in a constructive means

• Attentive to particulars and rigorous

The masculine is used on this publication with out prejudice for the sake of conciseness.

Bausch & Lomb is dedicated to equal employment alternative and complies with equal employment alternative legal guidelines in impact wherever it operates.

We’re an equal alternative employer. Minorities, ladies, veterans, and people with disabilities are inspired to use. Lodging for job candidates with disabilities can be found on request.

To assist us observe our recruitment effort, please point out in your cowl/motivation letter the place ( you noticed this job posting.

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