Customer Service Agent 3 -Oshawa- Part Time – Perm – Non -Bilingual in Oshawa, Ontario


Place Description

Serco Canada Inc. operates all of the DriveTest Centres throughout Ontario on behalf of the Ministry of Transportation. As a customer support agent with Serco Canada Inc., you may be based mostly out of considered one of our 56 Ontario DriveTest Centres. In case you are a constructive {and professional} crew participant who enjoys working with the general public in a excessive power setting, rewarding job alternatives await you at Serco Canada Inc.

Customer support brokers are accountable for offering data and aiding members of the general public at varied levels of the driving force’s licensing course of. A number of the work consists of responding to buyer inquiries in individual and on the phone, offering details about licence guidelines and rules, verifying driver information, taking applicant pictures, scheduling street take a look at appointments, accumulating relevant charges, and getting ready stories. Customer support brokers should have glorious time administration and organizational expertise and train superior judgment expertise. We require people who can work independently, meet deadlines, and try to realize buyer satisfaction in all points of their work.

Goal of the Job:

  • Offers data and help associated to driver examination providers.

  • Opinions data, determines take a look at(s) necessities, and conducts/processes transactions and exams contained in the DriveTest Centre.

  • Assists within the easy and environment friendly administration of examinations, together with preparation of take a look at takers entry, invigilating, the distribution of examination supplies, and the gathering of examinations.

  • Ensures the honest and correct conduct of examinations.

  • Creates a peaceful, skilled, and supportive setting that permits candidates to carry out to the very best of their skills.

  • Offers Safety Guard Testing (SGT) examination providers assist.

Major Duties and Obligations:

  • Responds to inquiries associated to driver licensing, determines applicant standing, and gives data concerning take a look at/re-test procedures and rules referring to all courses of licences.

  • Distributes and verifies utility varieties for accuracy and completeness.

  • Investigates issues or errors in licence information and initiates corrections.

  • Captures applicant pictures, administers imaginative and prescient checks to make sure minimal necessities are met, and gives referrals to imaginative and prescient specialists.

  • Collects relevant charges precisely.

  • Conducts and processes information checks, dispatches street take a look at appointments, gives outcomes, points momentary driver’s licences, and processes licensing modifications.

  • Identifies licence trade privileges and/or take a look at necessities for driver’s licence candidates from different international locations, provinces, and jurisdictions; assesses overseas licence eligibility, translations, and letters of authentication from different international locations.

  • Contacts members of the general public to speak data and proper errors.

  • Administers business licence renewals, together with accepting medical examination stories and prison report checks.

  • Escalates buyer issues and redirects clients to different authorities companies, when required.


To achieve success on this position, you should have:

  • Legitimate Ontario class “G” of licence is required.

  • Should have not less than 4 (4) years driving expertise, verified based mostly on “date first licenced” indicated on the Ontario driver’s licence.

  • 1-4 years of customer support expertise in a service setting is most popular to incorporate, however not restricted to:

  • Airline Trade

  • Monetary Trade

  • Banking Trade

  • Federal and Native Authorities Providers

  • healthcare Trade

  • Should have and preserve a suitable driving report.

  • Could embody engaged on Saturday and Sunday the place relevant.

  • Intermediate-level laptop expertise in Microsoft Workplace are required.

  • Contact-typing and information entry.

  • Should be capable of carry out bodily duties of the place, this may occasionally embody sitting or standing for prolonged intervals of time and getting into and present automobiles as much as 30 instances per shift.

  • Should move Felony Report Verify (CPIC); Fingerprint Felony Report Verify

**Worker hours fluctuate based mostly on buyer demand and site’s working hours.

**This place could require prolonged shift hours and probably Saturday hours (relying on location) throughout sure intervals of the 12 months when Drive Take a look at Centre quantity is greater.

**This place requires the attendance of a proper coaching session, which incorporates classroom instruction with skilled and certified trainers and on-the-job shadowing at a Drive Take a look at Centre facilitated by a coach. In case you are unsuccessful at any stage of the coaching, your employment will finish efficient instantly.

In case you are all in favour of supporting and dealing with our Buyer Service professionals and a passionate Serco team- then submit your utility now for rapid consideration. It solely takes a couple of minutes and will change your profession!We thank all candidates for his or her curiosity. Nevertheless, solely candidates chosen for an interview shall be contacted.

Serco Canada Inc. an equal alternative employer that’s dedicated to inclusive, barrier-free recruitment and choice processes. In line with our Values, Serco Canada is dedicated to offering equitable remedy to all with respect to barrier-free employment and lodging with out discrimination. Serco Canada will present lodging for candidates in all points of the hiring course of. If in case you have an lodging want, please contact Human Sources as quickly as doable to make applicable preparations.

Firm Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ workers try to make an impression on daily basis throughout 100+ websites within the areas of Protection, Citizen Providers, and Transportation. We assist our purchasers ship very important providers extra effectively whereas growing the satisfaction of their finish clients. Serco serves each department of the U.S. navy, quite a few U.S. Federal civilian companies, the Intelligence Group, the Canadian authorities, state, provincial and native governments, and business purchasers. Whereas your house could look a bit completely different relying in your position, we all know you’ll discover yours right here. Wherever you’re employed and no matter you do, we invite you to find your house in our world. Serco is a spot you may depend on and the place you can also make an impression as a result of each contribution issues.

To assessment Serco advantages please go to: .When you require an lodging with the appliance course of please electronic mail: [email protected] or name the HR Service Desk at 800-628-6458, choice 1. Please notice, as a result of EEOC/OFCCP compliance, Serco is unable to simply accept resumes by electronic mail.

Candidates could also be requested to current proof of establish through the choice course of. If requested, this may require presentation of a government-issued I.D. (with photograph) with title and deal with that match the data entered on the appliance. Serco won’t take possession of or retain/retailer the data supplied as proof of identification. For extra data on how Serco makes use of your data, please see ourApplicant Privateness Coverage and Discover ( .

Serco doesn’t settle for unsolicited resumes by means of or from search corporations or staffing companies with out being a contracted permitted vendor. All unsolicited resumes shall be thought of the property of Serco and won’t be obligated to pay a placement or contract payment. In case you are all in favour of turning into an permitted vendor at Serco, please electronic mail [email protected] .

Serco is an equal alternative employer. We consider certified candidates with out regard to race, coloration, faith, intercourse, sexual orientation, gender identification, nationwide origin, incapacity, veteran standing, and different legally protected traits.

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ID 62706

Recruiting Location : Location CA-ON-Oshawa

Class Buyer Service

Place Kind Half-Time

Safety Clearance Felony Report Verify (CPIC); Fingerprint Felony Report Verify

Telework No – Teleworking not accessible for this place

Marketing campaign LPDES

To assist us observe our recruitment effort, please point out in your cowl/motivation letter the place ( you noticed this job posting.

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