Customer Experience Representative in Montreal, Quebec

Aston Carter


Trade: Industrial-Grade Gear Gross sales and Provides

Employment Kind: Everlasting

Location: Montreal, QC

Working with an intensive shopper base, Aston Carter is looking for a Buyer Expertise Consultant.

Advantages of the Position:

  • Full advantages after 3 months.

  • Pension plan after 1 12 months of employment (firm matches the contribution).

  • 3 weeks trip.

  • Potential efficiency primarily based yearly Benefit will increase & bonuses as much as $1200.

  • Skilled development / Devel & profession alternatives.

  • Departmental promotion alternatives: In Montreal, Supervisors had been promoted from inside; Potential to be promoted to SCS place Staff; Stretch assignments; Staff Lead; SME (Material helpers, to assist assist Staff and new rent lessons).

  • Firm-wide profession alternatives: The Montreal Centre sits on high of certainly one of our native buyer department, which provides numerous operational positions; Inside Gross sales; Risk to use on any firm place throughout Canada.

  • Excessive Worker Engagement (one of many highest in final 2-3 years).

  • Nice Staff and social Work life environment (Enjoyable Committee, Pot luck, treats, Theme days & actions, and so on…)

  • After hour enjoyable Teambuilding outings (Parks, Sugar shack, Month-to-month Eating places, and so on…).

A Day within the Position:

The Buyer Expertise Consultant at gives customer support for brand spanking new and/or current clients by telephone and electronic mail in an inbound name heart workplace atmosphere (i.e.: quotes, order entry, and repair requests) by probing to uncover buyer wants, figuring out options to satisfy want, following up on open points, and looking for methods so as to add worth whereas making a outstanding expertise for each inner and exterior clients.

Inclusive of dealing with calls (and emails sooner or later) each day, again workplace features together with however not restricted to, rejection, again order, and bill dispute reviews may even be completed each day to make sure pre/put up sale assist for all new and/or current clients. Candidates should be capable of stay organized in a quick tempo atmosphere and stay accountable for course of compliance. Total, the candidate might be dealing with inbound calls (B2B- purchasers will range from healthcare, to manufacturing, and so on.) from throughout Canada however extra particularly in Quebec, and the calls might be pertaining putting orders, product availability and suggestions, product follow-up, and helping clients with requests.


  • Common of 32 transactions per day (throughout busy occasions, this could go up).

  • Throughout their first 12 months, brokers will spend 100% of their time on the telephone. After 6-12 months on common, candidates will begin engaged on electronic mail and chat requests.

  • Language: 60% English, 40% French (varies).


  • Proactively take part in root trigger downside fixing.

  • Coordination and determination of all buyer requests, to the purchasers’ satisfaction: Order entry, order follow-up, cargo monitoring, updating orders, account corrections, credit, returns, and so on.

  • Interpret buyer necessities with the intention to seize alternatives to advertise the advantages of doing enterprise with the corporate and supply options with product alternate options and companies.

  • Take heed to buyer wants, ask exploratory questions, and interpret buyer necessities to supply options.

  • Mix service, gross sales and technical system expertise with product data, to uncover buyer wants and supply options.

  • Seize alternatives to advertise the advantages of doing enterprise with the corporate and supply options with product alternate options and companies

  • Establish leads for additional promoting alternatives to enhance gross sales development.

  • Analyze info to resolve inquiries and sophisticated issues.

  • Talk with clients and enterprise companions to tell them of the standing of their request by way of to completion.

  • Make the most of a broad vary of programs concurrently: SOE (in-house, SAP primarily based), ERMS (emails – full month on coaching – methods to create tickets), Outlook for inner communications, Excel (sometimes, at any time when a shopper sends an order by way of Excel).


Will need to have:

  • Totally bilingual – English and French, written and spoken (capability to grasp and be understood)

  • 1-3 years of expertise as a CSR (name heart, in-office, inside gross sales), OR face-to-face customer support in a related trade

  • Intermediate laptop expertise (MS Workplace, capable of be taught/use a number of applications concurrently)

  • Capacity to resolve buyer issues in an unscripted atmosphere

  • Highschool diploma

  • Hardwired connection and personal workspace to have the ability to make money working from home

  • Availability for Monday – Friday 7:30am – 6:00pm (Coaching will doubtless be 7:30am begin time)

Good to Have:

  • Trade Expertise (Industrial Grade Gear)

  • Expertise in excessive quantity name facilities

  • SAP expertise

Subsequent Steps:

To use, please present your up to date resume.

The Aston Carter expertise acquisitions staff will attain out to you to debate subsequent steps in 10 enterprise days.

Expertise Degree:

Intermediate Degree

À propos d’Aston Carter:

Veuillez noter : Des fraudeurs essaient de se faire passer pour des employés d’Aston Carter. Nous n’utiliserons jamais des companies gratuits comme Gmail, Telegram ou WhatsApp pour communiquer avec vous et nouse ne vous demanderons jamais d’argent.

Aston Carter, une division d’Aerotek, est un fournisseur d’envergure mondiale de companies de recrutement et de dotation de personnel pour les sociétés à la recherche de professionnels du milieu des affaires hautement spécialisés. Aerotek est une société en exploitation d’Allegis Group, un fournisseur multinational de options en matière de expertise. Aston Carter s’interact fermement à offrir un service de premier ordre aux purchasers et aux professionnels du milieu des affaires dans un vaste éventail de disciplines, notamment la comptabilité, la finance, la gouvernance ainsi que la gestion du risque et de la conformité. Avec plus de 60 bureaux en Europe, Asie et Amérique du Nord, Aston Carter offre une experience locale, régionale et mondiale pour répondre aux besoins uniques de ses purchasers. Reconnu “better of staffing” par nos purchasers et le expertise que nous recrutons, Aston Carter s’interact à livrer un service hors pair a tous nos partenaires d’affaire.

Numéro du permis d’agence de placement de personnel : AP-2000486 (Canada – Québec) Numéro du permis d’agence de recrutement de travailleurs étrangers temporaires : AR-2000485 (Canada – Québec)

About Aston Carter:

Please Notice: Scammers are posing as Aston Carter. We’ll by no means contact you by way of Gmail, Telegram, or WhatsApp and we’ll by no means solicit cash from you.

Aston Carter is a distinguished world supplier of recruitment and staffing companies to firms requiring extremely specialised enterprise professionals. As a Better of Staffing® Shopper and Expertise chief, Aston Carter has an unmatched dedication to delivering top quality service to purchasers and enterprise professionals throughout quite a lot of disciplines, together with Accounting and Finance in addition to Governance, Danger and Compliance. With greater than 60 workplaces throughout Europe, Asia Pacific and North America, Aston Carter gives native, regional and world experience to drive worth and meet our clients’ distinctive wants. Aston Carter is a division of Aerotek. Aerotek is an working firm of Allegis Group, a worldwide expertise options supplier.

The corporate is an equal alternative employer and can think about all functions with out regards to race, intercourse, age, shade, faith, nationwide origin, veteran standing, incapacity, sexual orientation, gender identification, genetic info or any attribute protected by legislation.

Personnel Placement Company Allow Quantity: AP-2000486 (Canada – Quebec) Momentary International Employee Recruitment Company Allow Quantity: AR-2000485 (Canada – Quebec)

To assist us observe our recruitment effort, please point out in your cowl/motivation letter the place ( you noticed this job posting.

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