Customer Experience Representative

Aston Carter


Trade: Industrial-Grade Tools Gross sales and Provides

Employment Sort: Everlasting

Location: Montreal, QC

Working with an intensive consumer base, Aston Carter is searching for a Buyer Expertise Consultant.

Advantages of the Position:

  • Full advantages after 3 months.

  • Pension plan after 1 12 months of employment (firm matches the contribution).

  • 3 weeks trip.

  • Potential efficiency based mostly yearly Benefit will increase & bonuses as much as $1200.

  • Skilled progress / Devel & profession alternatives.

  • Departmental promotion alternatives: In Montreal, Supervisors had been promoted from inside; Potential to be promoted to SCS place Staff; Stretch assignments; Staff Lead; SME (Material helpers, to assist help Staff and new rent courses).

  • Firm-wide profession alternatives: The Montreal Centre sits on high of certainly one of our native buyer department, which gives varied operational positions; Inside Gross sales; Risk to use on any firm place throughout Canada.

  • Excessive Worker Engagement (one of many highest in final 2-3 years).

  • Nice Staff and social Work life ambiance (Enjoyable Committee, Pot luck, treats, Theme days & actions, and so on…)

  • After hour enjoyable Teambuilding outings (Parks, Sugar shack, Month-to-month Eating places, and so on…).

A Day within the Position:

The Buyer Expertise Consultant at offers customer support for brand new and/or current prospects by telephone and electronic mail in an inbound name middle workplace atmosphere (i.e.: quotes, order entry, and repair requests) by probing to uncover buyer wants, figuring out options to satisfy want, following up on open points, and searching for methods so as to add worth whereas making a exceptional expertise for each inside and exterior prospects.

Inclusive of dealing with calls (and emails sooner or later) every day, again workplace features together with however not restricted to, rejection, again order, and bill dispute reviews will even be carried out every day to make sure pre/submit sale help for all new and/or current prospects. Candidates should have the ability to stay organized in a quick tempo atmosphere and stay accountable for course of compliance. General, the candidate can be dealing with inbound calls (B2B- purchasers will fluctuate from healthcare, to manufacturing, and so on.) from throughout Canada however extra particularly in Quebec, and the calls can be pertaining inserting orders, product availability and proposals, product follow-up, and helping prospects with requests.


  • Common of 32 transactions per day (throughout busy instances, this could go up).

  • Throughout their first 12 months, brokers will spend 100% of their time on the telephone. After 6-12 months on common, candidates will begin engaged on electronic mail and chat requests.

  • Language: 60% English, 40% French (varies).


  • Proactively take part in root trigger downside fixing.

  • Coordination and determination of all buyer requests, to the purchasers’ satisfaction: Order entry, order follow-up, cargo monitoring, updating orders, account corrections, credit, returns, and so on.

  • Interpret buyer necessities with a view to seize alternatives to advertise the advantages of doing enterprise with the corporate and supply options with product alternate options and companies.

  • Hearken to buyer wants, ask exploratory questions, and interpret buyer necessities to offer options.

  • Mix service, gross sales and technical system abilities with product information, to uncover buyer wants and supply options.

  • Seize alternatives to advertise the advantages of doing enterprise with the corporate and supply options with product alternate options and companies

  • Determine leads for additional promoting alternatives to enhance gross sales progress.

  • Analyze info to resolve inquiries and complicated issues.

  • Talk with prospects and enterprise companions to tell them of the standing of their request by to completion.

  • Make the most of a broad vary of techniques concurrently: SOE (in-house, SAP based mostly), ERMS (emails – full month on coaching – how you can create tickets), Outlook for inside communications, Excel (sometimes, at any time when a consumer sends an order by way of Excel).


Should have:

  • Absolutely bilingual – English and French, written and spoken (capability to know and be understood)

  • 1-3 years of expertise as a CSR (name middle, in-office, inside gross sales), OR face-to-face customer support in a related trade

  • Intermediate pc abilities (MS Workplace, capable of study/use a number of applications concurrently)

  • Potential to resolve buyer issues in an unscripted atmosphere

  • Highschool diploma

  • Hardwired connection and personal workspace to have the ability to earn a living from home

  • Availability for Monday – Friday 7:30am – 6:00pm (Coaching will seemingly be 7:30am begin time)

Good to Have:

  • Trade Expertise (Industrial Grade Tools)

  • Expertise in excessive quantity name facilities

  • SAP expertise

Subsequent Steps:

To use, please present your up to date resume.

The Aston Carter expertise acquisitions crew will attain out to you to debate subsequent steps in 10 enterprise days.

Expertise Stage:

Intermediate Stage

À propos d’Aston Carter:

Veuillez noter : Des fraudeurs essaient de se faire passer pour des employés d’Aston Carter. Nous n’utiliserons jamais des companies gratuits comme Gmail, Telegram ou WhatsApp pour communiquer avec vous et nouse ne vous demanderons jamais d’argent.

Aston Carter, une division d’Aerotek, est un fournisseur d’envergure mondiale de companies de recrutement et de dotation de personnel pour les sociétés à la recherche de professionnels du milieu des affaires hautement spécialisés. Aerotek est une société en exploitation d’Allegis Group, un fournisseur multinational de options en matière de expertise. Aston Carter s’have interaction fermement à offrir un service de premier ordre aux purchasers et aux professionnels du milieu des affaires dans un vaste éventail de disciplines, notamment la comptabilité, la finance, la gouvernance ainsi que la gestion du risque et de la conformité. Avec plus de 60 bureaux en Europe, Asie et Amérique du Nord, Aston Carter offre une experience locale, régionale et mondiale pour répondre aux besoins uniques de ses purchasers. Reconnu “better of staffing” par nos purchasers et le expertise que nous recrutons, Aston Carter s’have interaction à livrer un service hors pair a tous nos partenaires d’affaire.

Numéro du permis d’agence de placement de personnel : AP-2000486 (Canada – Québec) Numéro du permis d’agence de recrutement de travailleurs étrangers temporaires : AR-2000485 (Canada – Québec)

About Aston Carter:

Please Observe: Scammers are posing as Aston Carter. We’ll by no means contact you by way of Gmail, Telegram, or WhatsApp and we’ll by no means solicit cash from you.

Aston Carter is a distinguished world supplier of recruitment and staffing companies to corporations requiring extremely specialised enterprise professionals. As a Better of Staffing® Shopper and Expertise chief, Aston Carter has an unequalled dedication to delivering top notch service to purchasers and enterprise professionals throughout quite a lot of disciplines, together with Accounting and Finance in addition to Governance, Threat and Compliance. With greater than 60 places of work throughout Europe, Asia Pacific and North America, Aston Carter offers native, regional and world experience to drive worth and meet our prospects’ distinctive wants. Aston Carter is a division of Aerotek. Aerotek is an working firm of Allegis Group, a world expertise options supplier.

The corporate is an equal alternative employer and can think about all functions with out regards to race, intercourse, age, colour, faith, nationwide origin, veteran standing, incapacity, sexual orientation, gender id, genetic info or any attribute protected by legislation.

Personnel Placement Company Allow Quantity: AP-2000486 (Canada – Quebec) Non permanent International Employee Recruitment Company Allow Quantity: AR-2000485 (Canada – Quebec)

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