Customer Excellence Vaccines- (12 Months)

Job Description

• This is a 12 months secondment role with the potential of converting into a permanent role. Preference is for individual to be GTA based with the ability to be at the Mississauga head office a minimum of 2 times per week (see basic requirements section below for additional details) *. Fully bilingual in speaking and written French also preferred.
• Please note – the deadline for internal applications is July 4, 2025

PRIMARY RESPONSIBILITIES:

Partner with the business to define bespoke on boarding and training priorities for the vaccines field team and lead the implementation of Customer Excellence initiatives. The goal is to increase the critical capabilities of the medical team that will enhance their impact in field.

Key deliverables and scope of responsibilities:

• Collaborate with cross-functional partners to develop and embed the required strategy that clearly defines capability priorities aligned to the business objectives.
• Conduct learning needs assessment in collaboration with the business to clearly understand and define the capability gaps utilizing diagnostic processes such as role analysis, FLSL input, focus groups, interviews etc.
• Work with business Subject Matter Experts (SME’s) to identify target audience, craft precise learning objectives and clearly define the evaluation mechanisms and measures of success.
• Define the most effective learning mix (i.e. instructor led, e-Learning, blended learning, social learning) for the agreed target audience, applying the 70/20/10 principles and good instructional design within each learning project.
• Broker resources and/or capabilities across the Customer Excellence function and business to develop agreed solutions i.e. Centre of Excellence support, partnering with business subject matter experts, technical workplace trainers. This includes interfacing with the external supply base where appropriate.
• Ensure Customer Excellence solutions are developed and deployed aligning to global frameworks, standards, systems and processes when appropriate.
• Support the delivery / facilitation of Customer Excellence interventions where appropriate.
• Ensure the effective delivery & deployment of enterprise/business unit wide solutions and offerings i.e. leadership, business skills curricula within area of responsibility.
• Support the development, deployment and maintenance of required local capability curricula i.e. technical and compliance curricula.
• Support the effective development, deployment and embedding of required capability models and frameworks within area of responsibility and ensure these are ultimately aligned to the new overall GSK Capability Framework.
• Consult and advise cross functional partners on Customer Excellence offerings, capability standards & their effective application.

BASIC QUALIFICATIONS:

• Bachelor’s degree
• 3+ years of commercial experience in pharma with proven track record of successful collaboration with medical teams
• 2+ years of sales training experience in pharma
• Base understanding and experience of the end to end learning process i.e. learning needs assessment, program design & delivery and learning evaluation & assessment.
• Strong knowledge of the Canadian pharma landscape and effective sales techniques with Canadian customers.
• Proven ability to listen and interpret customer needs and then translate into an effective offering.
• Track record of strong project management skills across small to medium scale projects.
• Experience in leading development initiatives i.e. training, coaching, learning initiatives
• Strong interpersonal and communication skills to effectively work in a team
• Strong presentation and facilitation skills, both virtual and face to face
• The ability to work successfully in a fast-paced environment with the need to manage constant change. Thinks ahead to be ready for change, re-plans quickly, effectively manages high levels of ambiguity.
• Ability to build relationships quickly and credibly and then leverage those relationships to drive Customer Excellence priorities.
• Experience of working within a complex, cross-functional / matrix environment.
• Role is GTA based and candidate able to travel to head office for a minimum of 2 days per week:
  • Flexibility to travel to Mississauga head office (minimum of 2 times weekly)
  • Flexibility to travel to Regional / National Sales Meetings, as required (quarterly)

PREFERRED QUALIFICATIONS:

• Bilingual (French/English) is an asset for written work and presentations

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law. GSK is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please contact us at [email protected]. Please do not send resumes to this e-mail and instead apply through the online application process of this posting.

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