Corporate Travel Consultant – Canada in Toronto, Ontario

American Express Global Business Travel

Amex GBT is a spot the place colleagues discover inspiration in journey as a pressure for good and – by means of their work – could make an influence on our business. We’re right here to assist our colleagues obtain success and provide an inclusive and collaborative tradition the place your voice is valued.

Able to discover a profession path? Begin your journey.

As a Journey Counselor, you’ll be part of our extremely expert distant workforce, offering excellent service to our company enterprise shoppers.

We’re most pleased with our heat and inclusive tradition, innovation within the journey tech area, inner promotions, and profession development alternatives; most of our Traveler Care management began as a Journey Counselor, and yow will discover us in nearly each different division at GBT!

We’re excited so that you can expertise our values (Folks, Ardour, and Progress) in motion, and sit up for your utility.

What You’ll Do on a Typical Day

  • Advise and organize journey for company enterprise prospects (each people and teams)

  • Conduct evaluation and analysis on journey choices, and pro-actively anticipate traveler must promote extra providers

  • Prepare and e-book home and worldwide enterprise journey, in a wide range of complexity, for air, street, rail, and lodging

  • Use varied International Distribution Programs (GDSs), together with Sabre, Apollo, Galileo and Amadeus. Coaching could also be supplied

  • Guarantee compliance to prospects’ agreed journey coverage, service supplier insurance policies, and regulatory necessities

  • Use constructive phone service strategies and act on particular buyer requests

  • Collaborate inside your workforce to teach, mentor, and supply constructive suggestions to enhance service ranges

We sit up for sharing extra detailed job features and key efficiency indicators through the interview course of.

What We’re Wanting For

  • Ardour for excellence in shopper service, together with proactive anticipation of wants

  • Native GDS experience (Sabre, Apollo, Amadeus and/or Galileo)

  • Skilled communication (written and verbal)

  • Consideration to element

  • Act with integrity, and take care of private traveler info

  • Possess a powerful understanding of the journey business (background in enterprise journey, leisure journey, or airline reservation)

  • Resolving buyer points rapidly and independently / with provider

  • Teamwork and openness to suggestions

Our Traveler Care unit is a 24/7 operation. We’ve got particular colleagues devoted to the evening shift, nevertheless, please be versatile and ready to work afternoon shifts (12-8pm) and weekends.


Canada – Alberta – Digital

The #TeamGBT Expertise

Work and life: Discover your pleased medium at Amex GBT.

  • Versatile advantages are tailor-made to every nation and begin the day you do. These embody well being and welfare insurance coverage, retirement applications, parental go away, adoption help, and extra.

  • Journey perks: get a selection of offers every week from main journey suppliers on the whole lot from flights to accommodations to cruises and automotive leases.

  • Develop the abilities you need when the time is best for you, with world tuition help, entry to over 20,000 programs on our studying platform, management programs, and new job openings out there to inner candidates first.

  • We try to champion Range, Fairness, and Inclusion in each facet of our enterprise at GBT. You possibly can join with colleagues by means of our world Inclusion Teams, centered round widespread identities or initiatives, to debate challenges, obstacles, achievements, and drive firm consciousness and motion.

  • Wellbeing assets to assist psychological and emotional well being for you and your speedy household.

  • And way more!

All certified candidates will obtain equal consideration for employment with out regard to age, gender id (together with being pregnant, childbirth, reproductive well being choices, or associated medical situations), sexual orientation, race, coloration, faith, creed, nationwide origin, incapacity, veteran standing, citizenship or marital standing. It’s our coverage to take care of an equal-opportunity atmosphere free from intimidation, harassment or bias for our candidates, colleagues, shoppers and suppliers.

We’re dedicated to offering cheap lodging to people with disabilities. Please, let your recruiter know if you happen to want an lodging at any level through the hiring course of. For extra particulars, please seek the advice of GBT Recruitment Privateness Assertion ( .

What if I don’t meet each requirement? In case you’re captivated with our mission and imagine you’d be an exceptional addition to our workforce, don’t fear about “checking each field;” please apply anyway. You could be precisely the individual we’re searching for!

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To assist us observe our recruitment effort, please point out in your cowl/motivation letter the place ( you noticed this job posting.

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