Communications Operator in Toronto, Ontario

University Health Network

Communications Operator – Toronto, Ontario


Job Posting #: 924395

Website: Toronto Normal Hospital

Division: UHN Join

Experiences to: Supervisor, UHN Join

Hours: Nights, Afternoons, Weekends and Statutory Holidays as required.

Wage: $21.07 – $26.34 per hour. To commensurate with expertise and per UHN compensation coverage

Standing: Informal 2 positions

Posted Date: September 14, 2023

Closing Date: September 28, 2023

The College Well being Community, the place “above all else the wants of sufferers come first”, encompasses Toronto Normal Hospital, Toronto Western Hospital, Princess Margaret Most cancers Centre, Toronto Rehabilitation Institute and the Michener Institute of Schooling. The breadth of analysis, the complexity of the circumstances handled, and the magnitude of its instructional enterprise has made UHN a nationwide and worldwide useful resource for affected person care, analysis and training. With a protracted custom of floor breaking firsts and a goal of “Reworking lives and communities by means of excellence in care, discovery and studying”, the College Well being Community (UHN), Canada’s largest analysis educating hospital, brings collectively over 16,000 workers, greater than 1,200 physicians, 8,000+ college students, and plenty of volunteers. UHN is a caring, artistic place the place superb individuals are superb the world.

Place Abstract

UHN CONNECT performs a vital position within the fast-paced communication movement at UHN’s Acute and Rehab websites. The Operator is an important level of contact for all emergency occasions. They need to precisely interpret and disseminate info to all the required key responders in an environment friendly and well timed method. This requires the Operator have the ability to deal with a number of duties and make fast, correct and demanding choices beneath excessive strain and demanding situations. The Operator performs a necessary position in UHN’s affected person centered care mandate. The each day location of key workers members implies that the Operator should retain information of the service specialties and the physicians for all of the affected person care areas. Answering and processing all calls directed to the primary listed numbers for every Acute and Rehab web site requires the Operator to take care of wonderful communication expertise, exemplary customer support and a radical information of UHN. The Operators work with restricted supervision and subsequently it’s important the Operators be self-directed and conscientious. The Operators should preserve an expert demeanor in all features of their position always.


  • Responds to all emergency codes and alarms per UHN and Departmental insurance policies and procedures; prompts the relevant key responders for all emergency codes and hospital emergency occasions

  • Performs 911 calls to activate exterior Emergency Companies as wanted to assist UHN groups throughout a Code following established insurance policies

  • Displays the Safety radio channel and responds to requests from key responders

  • Paperwork and information all Codes and Code testing within the acceptable format.

  • Gives Finding Companies on a UHN-wide foundation

  • Responds to web page requests in an environment friendly and correct method

  • Makes use of computerized paging software to activate lengthy vary pagers and different cell units

  • Precisely locates senior directors, on name personnel, physicians and different medical personnel as required in a well timed method

  • Downside solves and bother shoots any reported pager challenge with system proprietor and escalates unresolved paging points as wanted utilizing established procedures

  • Presents and supplies a spare pager to on name UHN workers

  • Data and paperwork any pager points within the acceptable format

  • Executes wonderful name administration and supplies exemplary customer support

  • Operates present applied sciences and gear required to reply, display and join inner and exterior phone calls to sufferers and departments on a Hospital-wide foundation

  • Serves callers by figuring out necessities; answering inquiries; resolving issues; fulfilling requests and sustaining database

  • Solutions inquiries by clarifying desired info; researching; finding and offering desired info

  • Resolves issues by clarifying points; researching and exploring solutions and different options; implementing options and escalating unresolved issues

  • Maintains and improves high quality outcomes by adhering to requirements and tips; recommending enhancements to established procedures

  • Maintains software databases by getting into, verifying and updating info

  • Maintains shopper confidence and protects operations by protecting info confidential

  • Exemplifies customer support and helps the Group’s mission within the execution of the position of Switchboard Operator

  • Maintains, understands and executes all inner communications and engages in skilled improvement

  • Retains updated with all division insurance policies and procedures

  • Manages their particular person company e-mail account to make sure all communications are learn, understood and carried out; depending on web site/shift preserve the assigned Division e-mail inboxes

  • Works in compliance of the Occupational Well being & Security Act and its laws, reporting hazards, deficiencies and contravention’s of the Act, in a well timed method.

  • Performs cross-functional and/or different duties per the job classification, as assigned or requested.


  • At minimal, completion of two yr group school program.

  • At minimal over 2 years sensible and associated expertise

Management/Further Abilities:

  • Good listening to and recall essential for the flexibility to retain and repeat pertinent info

  • Oral Comprehension the flexibility to take heed to and perceive info and concepts introduced by means of spoken phrases and sentences

  • Oral Expression the flexibility to speak info and concepts in talking so others will perceive

  • English Language Information of the construction and content material of the English language together with the that means and spelling of phrases, guidelines of composition and grammar

  • Confirmed ability in typing 40 WPM with testing to be accomplished throughout screening course of

  • Information and skill to navigate by means of and successfully use numerous Home windows based mostly purposes

  • Information of Medical Terminology and skill to accurately use, pronounce and spell complicated medical time period

  • Capacity to carry out duties in an expert and courteous method and produce prime quality work whereas assembly deadlines in accordance to UHN requirements.

  • Train initiative and logic with skill to multi-task.

  • Compliance with confidentiality necessities.

  • Wonderful organizational, interpersonal, and communication expertise each written and verbal

  • Information of relevant UHN and/or departmental insurance policies.

Why be part of UHN?

Along with working alongside among the most proficient and provoking healthcare professionals on this planet, UHN presents a variety of advantages, applications and perks. It’s the comprehensiveness of those choices that makes it a differentiating issue, permitting you to search out worth the place it issues most to you, now and all through your profession at UHN.

  • Aggressive provide packages

  • Authorities group and a member of the Healthcare of Ontario Pension Plan (HOOPP )

  • Shut entry to Transit and UHN shuttle service

  • A versatile work setting

  • Alternatives for improvement and promotions inside a big group

  • Further perks (a number of company reductions together with: journey, eating places, parking, telephone plans, auto insurance coverage reductions, on-site gyms, and so forth.)

Present UHN workers will need to have efficiently accomplished their probationary interval, have worker document together with passable attendance in accordance with UHN’s attendance administration program, to be eligible for consideration.

Vaccines (COVID and others) are a requirement of the job except you will have an exemption on a medical floor pursuant to the Ontario Human Rights Code.

UHN is a respectful, caring, and inclusive office. We’re dedicated to championing accessibility, range and equal alternative. Requests for lodging may be made at any stage of the recruitment course of. Candidates have to make their necessities recognized upfront. Any info acquired associated to an lodging can be addressed confidentially.

College Well being Community thanks all candidates, nonetheless, solely these chosen for an interview can be contacted.

To assist us observe our recruitment effort, please point out in your cowl/motivation letter the place ( you noticed this job posting.

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