Caseworker

AmerisourceBergen

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Are you seeking to make a distinction in a affected person’s life? At AmerisourceBergen, you will see that an progressive and collaborative tradition that’s affected person targeted and devoted to creating a distinction. As a corporation, we’re united in our accountability to create more healthy futures. Be part of us and Apply at present!

What you may be doing

PRIMARY DUTIES AND RESPONSIBILITIES:

  • The administration of the assigned initiatives and/or circumstances.
  • Adherence to the final firm processes
  • Phone help:
  • Implementing call-centre packages together with the supply of affected person, healthcare skilled and funding our bodies with phone help. Present help strains give attention to:
  • funding and entry points, together with personal, public and particular entry packages;
  • compliance packages
  • Administer and cling to case-management protocols, together with medical monitoring, knowledge assortment, on-going affected person follow-up, compliance, remedy disruption/discontinuation monitoring, antagonistic occasion reporting and liaison with major healthcare suppliers;
  • Implementing pharmaceutical and biotechnology associated market analysis initiatives with physicians, sufferers, pharmacists or different allied well being professionals;
  • All affected person packages are primarily based on casework strategies and embody a big quantity of out-bound calls.
  • Doc every exercise in program particular database.
  • Take part and attend on-going refresher coaching and in specialised coaching programs for particular merchandise or packages as deemed applicable by the supervisor.
  • Present suggestions relating to present protocols, database, processes, and inter-departmental relationships.
  • Clear communication to supervisor, pod, and program educated colleagues relating to the administration of circumstances throughout foreseen absences.
  • With the managers, take part within the coaching course of of recent caseworkers, together with however not restricted to shadowing & name monitoring.
  • Accountable to report all Opposed Occasions to the assigned models/departments
  • The Caseworker can even be assigned different duties and duties as required now and again

What your background ought to appear to be 

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

  • Requires broad coaching in fields comparable to enterprise administration, accountancy, gross sales, advertising, laptop sciences or comparable vocations usually obtained by completion of a two-year affiliate’s diploma program or equal mixture of expertise and schooling.
  • A minimal of 1 (1) yr expertise in customer support
  • Bilingual (French/ English)
  • Potential to multitask
  • Consideration to element
  • Robust Downside fixing expertise
  • Expertise within the medical and pharmaceutical discipline is an asset.
  • Working data of Phrase, Excel and Outlook

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

  • Superior data of pharmaceutical distribution trade
  • Working data of automated warehouse working system
  • Robust enterprise and monetary acumen
  • Robust analytical and mathematical expertise
  • Potential to speak successfully each orally and in writing
  • Efficient interpersonal and management expertise
  • Efficient organizational expertise; consideration to element
  • Potential to persistently meet deadlines
  • Glorious problem-solving expertise; skill to resolve points successfully and effectively
  • Glorious presentation expertise
  • Information of Microsoft Phrase, Excel, PowerPoint and different Workplace Packages

The profitable candidate might have day by day contacts with unilingual English-speaking prospects, sufferers or friends from cross-functional groups.

What AmerisourceBergen affords

We provide a aggressive complete rewards bundle which incorporates advantages and compensation. Our dedication to our eligible inhabitants of staff members contains profit packages which might be complete, reasonably priced, various, and designed to fulfill the wants of our staff members’ and their households. A few of these packages embody paid time without work together with paid parental depart, entry to retirement financial savings autos, medical, dental, imaginative and prescient, and life insurance coverage choices, an worker inventory buy program, and different monetary, well being, and well-being targeted advantages.

As a result of we take a balanced, international method to our advantages, profit choices might range by location, place, and/or enterprise unit. Some advantages are company-paid, whereas others can be found by staff member contributions. For particulars go to https://www.virtualfairhub.com/amerisourcebergen.

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Schedule

Full time

Affiliated Corporations:

Affiliated Corporations: Innomar Methods

Equal Employment Alternative

AmerisourceBergen is dedicated to offering equal employment alternative with out regard to race, shade, faith, intercourse, sexual orientation, gender id, genetic info, nationwide origin, age, incapacity, veteran standing or membership in another class protected by federal, state or native legislation.

The corporate’s continued success is determined by the total and efficient utilization of certified people. Subsequently, harassment is prohibited and all issues associated to recruiting, coaching, compensation, advantages, promotions and transfers adjust to equal alternative ideas and are non-discriminatory.

AmerisourceBergen is dedicated to offering affordable lodging to people with disabilities throughout the employment course of that are per authorized necessities. For those who want to request an lodging whereas searching for employment, please name 888.692.2272 or e-mail [email protected]. We are going to make lodging determinations on a request-by-request foundation. Messages and emails relating to something aside from lodging requests is not going to be returned

COVID-19 Vaccine Coverage

As of October 18, 2021, AmerisourceBergen requires all Canadian staff members to be absolutely vaccinated and present proof of accomplished vaccine standing at time of rent. For those who can’t obtain the COVID-19 vaccine on account of a qualifying medical situation or sincerely held spiritual perception you may be required to comply with AmerisourceBergen’s coverage and course of to use for an exemption/lodging. 

Accessibility Coverage

AmerisourceBergen is dedicated to truthful and accessible employment practices. When requested, AmerisourceBergen will accommodate folks with disabilities throughout the recruitment, evaluation and hiring processes and through employment.

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