(Canada) Education Services Training Specialist

PointClickCare

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For greater than 20 years, PointClickCare has been the spine of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially extra highly effective than these of some other platform.

With Collective Medical & Audacious Inquiry, we’ve turn into essentially the most expansive, full-continuum care collaboration community, providing care groups instant, point-of-care entry to deep, real-time insights at each stage of a affected person’s journey.

For extra info on PointClickCare, please join with us on Glassdoor and LinkedIn.

Meet the Function:

The Training Providers Coaching Specialist will collaborate with varied cross-functional groups to grasp Buyer Operations worker coaching wants with the give attention to processes, techniques, applied sciences, initiative trainings, new rent onboarding, and role-based skilled growth packages. The Coaching Specialist will even companion and work with different Training Providers groups together with IDDs and Software program Trainers.

Utilizing your analytical abilities, you’ll analysis coaching subjects to realize an understanding of the coaching wants, assess the impacted enterprise and/or system processes, affected customers and their ability gaps to find out an efficient coaching plan, the course curriculum, coaching content material and modality to help a optimistic trainee expertise and information adoption.

You’re desperate to study and may intuitively adapt your coaching strategy, as crucial, to satisfy the wants of your viewers. You make the most of your distinctive communication abilities to obviously ship coaching and use artistic approaches to make sure an engaged viewers.

You’ll develop inside worker coaching packages to help Buyer Operations groups together with Buyer Care, Skilled Providers, Training Providers, and Buyer Assist throughout Senior Residing and Acute & Payer markets. You’ll develop detailed coaching plans, course curriculum to help a logical coaching roll out, design course supplies and job aids and facilitate coaching each in-class (as relevant) and nearly.

Job Obligations:

  • Develop high quality coaching packages to help new rent onboarding, position based mostly skilled growth, processes, applied sciences, and strategic initiatives for the Buyer Operations group based mostly on grownup studying ideas and greatest practices.
  • Develop detailed coaching plans to allow efficient coaching execution.
  • Design coaching curriculum in an organized construction, together with codecs, agendas/coaching subjects, session durations and studying aims.
  • Analysis and meet with varied ranges of the enterprise to grasp the coaching must allow efficient coaching course materials growth.
  • Construct compelling course content material to help an interesting studying surroundings.
  • Put together bodily coaching areas (on an as-needed foundation) by guaranteeing the instruments, technical tools and sources wanted are in place to successfully educate a course.
  • Analyze and consider coaching effectiveness and decide acceptable actions to make sure coaching success.
  • Develop, take a look at, and consider procedures as required to help coaching packages.
  • Ship on-line or onsite teacher led coaching utilizing quite a lot of instruments together with on-line assembly and collaboration purposes like Zoom, WebEx, and Microsoft Groups.
  • Proactively anticipate, determine, and talk points, dangers, escalations, timelines, and delays to make sure an distinctive buyer expertise and profitable coaching adoption.

Training/Expertise:

  • Most popular diploma, certificates, or expertise in Training/Grownup Studying/Tutorial Design.
  • Most popular expertise working in well being care and/or Data Expertise industries.
  • Tenured expertise creating and facilitating coaching.
  • Expertise delivering nearly and in individual.
  • Superior information of Microsoft Workplace merchandise, and a working information of Studying administration techniques, and video coaching instruments.
  • A well-founded information of Lengthy-Time period Submit-Acute Care (LTPAC) and Acute trade is most well-liked.

Expertise:

  • Consolation and confidence talking and presenting in a gaggle setting, each remotely by way of on-line modalities and in-person studying settings. 
  • Out of the field pondering and creativity to seek out distinctive, attention-grabbing strategies of presenting materials to maintain the viewers engaged.
  • Empathetic strategy to coaching; you could have a capability to see issues from the learners’ viewpoint, enabling you to seek out participating approaches to ship coaching/content material. 
  • Flexibility in your means and want to discover other ways of reaching folks and study new methods to assist maintain coaching thrilling and interesting.
  • Glorious presentation and communication abilities to speak clearly, each verbally and in written codecs.
  • Glorious facilitation abilities.
  • Demonstrated expertise working in a fast-paced and agile surroundings.
  • Skill to cope with ambiguity and work independently to efficiently ship enterprise wants and departmental targets.
  • Sturdy organizational and problem-solving abilities to handle a number of tasks and priorities.
  • Primary expertise with Articulate Storyline 360, Adobe Artistic Cloud, Vyond, Camtasia, Properly Stated, and Articulate Rise is most well-liked.
  • Curriculum growth expertise is required.

It’s the coverage of PointClickCare to make sure equal employment alternative with out discrimination or harassment on the idea of race, faith, nationwide origin, standing, age, intercourse, sexual orientation, gender id or expression, marital or home/civil partnership standing, incapacity, veteran standing, genetic info, or some other foundation protected by regulation. PointClickCare welcomes and encourages purposes from folks with disabilities. Lodging can be found upon request for candidates participating in all features of the choice course of. Please contact [email protected] do you have to require any lodging.

Once you apply for a place, your info is processed and saved with Lever, in accordance with Lever’s Privateness Coverage. We use this info to guage your candidacy for the posted place. We additionally retailer this info, and will use it in relation to future positions to which you apply, or which we imagine could also be related to you given your background. When we now have no ongoing reliable enterprise must course of your info, we’ll both delete or anonymize it. When you have any questions on how PointClickCare makes use of or processes your info, or if you want to ask to entry, appropriate, or delete your info, please contact PointClickCare’s human sources staff: [email protected]

PointClickCare is dedicated to Data Safety. By making use of to this place, if employed, you decide to following our info safety insurance policies and procedures and making each effort to safe confidential and/or delicate info.

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