Business Lead- Security and Reporting

University of British Columbia

Staff – Non Union

Job Category

Job Profile
AAPS Salaried – Student Management, Level D

Job Title
Business Lead- Security and Reporting

Student Solution Management Leadership Integrated Renewal Program Student

Compensation Range
$8,063.17 – $12,575.08 CAD Monthly

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date
November 30, 2023

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.

Job End Date

This position is expected to be filled by promotion/reassignment and is included here to inform you of its vacancy at the University.

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career. 

Job Summary

UBC has embarked on a multi-year journey to transform its academic and administrative support processes and system environments for the entire UBC community. In November 2020, UBC successfully went live with its new HR and Finance implementation of Workday. The Integrated Renewal Program (IRP) is now focused on the journey to renew the Student information ecosystem, anchored by the implementation of Workday Student.

The Integrated Renewal Program—Student (IRP Student) vision is to transform the way UBC supports learning and research, and how UBC works, to create a cohesive, integrated, and enriched experience for students, staff, and faculty. This implementation will result in superior support for UBC students, a better user experience, a new set of tools, a new way of working, and improved reporting for informed decision-making. IRP Student will leverage the industry-leading cloud enterprise solution Workday to replace our current core Student administration systems with a new integrated, user friendly, mobile-enabled platform.

For more information on the IRP, please visit

Reporting to the Director, Student Solution, this position will play a leadership role in the planning, design, testing and deployment of the new Student Information System. This position will lead a team of subject matter experts and work in close collaboration with Business Analysts and other team members to ensure the successful implementation of new business processes within their areas of expertise. The specific Student functional area this position will focus on is Progression within Student Records & Advising, a highly complex functional domain critical to student and University success. Working with Enrolment Services at both campuses, faculties and administrative units, and Senior University leadership, this position is responsible for leading the planning and analysis of future-state process design and reviewing, developing and/or suggesting improvements to policies, procedures and operational strategies to ensure that the solution delivered by IRP meets University’s strategic goals.

The incumbent is also responsible for planning and leading stakeholder engagement within their assigned area, which is critical to the success of this position and to the Program.

The overall responsibility of the Business Lead, Student Records & Advising is to lead working groups of subject matter experts and bring his/her professional acumen and depth of professional expertise, along with project management and change management skills, to co-create the future state of their assigned business area, in support of the long-term strategic goals of the Integrated Renewal Program and the University. These goals include creating an engaged, cohesive and integrated experience for all users, aimed at realizing all of the intended benefits for their area(s) of scope.

Organizational Status
The Business Lead is accountable to the Director, Student Solution. This role will manage the Subject Matter Experts in their area to support transformative decisions affecting the processes and procedures for in-scope Student Records & Advising functions at UBC, and will coordinate with other Business Leads across the Integrated Program to ensure aligned processes. It is accountable to the overall program deliverables required for system implementation in his/her area of expertise. The role will work closely with the Transformation and Senior Change Management Leads and other leaders with the IRP, the vendor project manager and consultants, as well as staff in UBC IT.
Work Performed

  • Accountable for leading and facilitating consensus-based decision making for the design of future-state Student business processes using Unified Implementation Methodology and aligning to UBC’s Student strategic vision and desired future state operating models

  • Provides leadership and management to designated Subject Matter Experts (SME’s)

  • Provide support for the security and reporting areas of IR leading up to L2 and Hypercare period.

  • Applies in-depth subject matter expertise and business leadership experience to inform design and implementation of the desired future state.

  • Evaluates impact of the new or updated processes created by the SME’s to guarantee risk mitigation

  • Identifies challenges and makes decisions having a functional impact, including those issues that may affect profile within the university community; judiciously escalates within governance structure strategic issues requiring resolution along with solution options and recommendations.

  • Ensures milestones are well defined within his/her working group, monitored and achieved along the project life cycle

  • Makes recommendations to ensure the deliverables have a holistic view and alignment to the Integrated Program goals

  • Communicates effectively and accurately relevant project information to Project Manager, Program Leadership and stakeholder groups.

  • Assists the planning framework which establishes requirements for the alignment of business strategy and IT. Contributes to and guides the roadmap to implement the planning framework.

  • Provides recommendations on action plan to senior leadership and implement programs which cultivate a positive and engaged workforce

  • Work proactively as a change agent and learning facilitator, in collaboration with the Integrated Renewal Program Organizational Change Management Team and business unit leaders to inform and plan change and learning initiatives, identify challenges and recommend solutions to key issues

  • Assesses and identifies the interrelationship between the different stream process areas

  • Coordinates with other Business Leads on the Integrated Renewal Program to identify interdependencies and opportunities to coordinate and leverage processes and learnings for the benefit of overall program success.

Consequence of Error/Judgement

The Integrated Renewal Program will transform the way we interact and work on all aspects of the full scope of the new enterprise solution with the goal of making it easy and efficient for students, faculty and staff and creating a cohesive, integrated experience for all users. This project will touch the whole organization (over 50,000 faculty, staff and students) and thus has a high consequence of error with a negative impact to the whole organization.

The Business Lead plays an important leadership role in the implementation, adoption and sustainment of this new system. Failure to effectively perform in this role would seriously compromise the successful implementation of the new systems, which would negatively impact the University to achieve its strategic goals and vision.

Supervision Received
Reports to the Director, Student Solution, and will work closely with the Senior Business Lead, Records Advising.
Supervision Given
Directs and supervises the Subject Matter Experts. May provide functional supervision and guidance to UBC analysts and vendor personnel.
Minimum Qualifications
Undergraduate degree in a relevant discipline. Minimum of five to six years of related experience, or an equivalent combination of education and experience.
– Willingness to respect diverse perspectives, including perspectives in conflict with one’s own

– Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion

Preferred Qualifications

Managerial experience plus specialized experience in the design and implementation of transformational projects, or an equivalent combination of education and experience. Demonstrated leadership experience and skills required. Good strategic thinking, planning and implementation skills. Proven ability to hold an enterprise-wide view of the business. Must have capacity to manage strategy, processes and capabilities, technologies, and governance. Solid experience in organizational problem solving, change management and commitment to delivering results in a collaborative and collegial environment. Experience modeling and reviewing business processes using a variety of tools and techniques. Demonstrated experience and ability to identify structural issues within an organization, functional interdependencies and redundancies. Solid experience planning and deploying either HR, business or IT initiatives. Possesses in depth knowledge and work experience in higher education, and preferably at UBC. Working knowledge of enterprise technology preferably within higher education environment. Exceptional communication skills which allows for effective communication at all levels of the organization. Ability to act as liaison effectively conveying information between the business unit, faculties, functional areas and Information Technology. Demonstrated ability to develop and cultivate strategic partnerships, including the ability to facilitate dialogue on complex or sensitive matters among diverse constituents. Excellent judgment, problem solving and decision making skills. Ability to develop creative solutions to complex issues. Ability to engage, inspire, influence, and motivate all levels of personnel. Capacity to work effectively at all levels of an organization with the ability to influence others to move toward consensus when required. Must be a team player.

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