Business and Systems Analyst

Toronto Transit Commission

Requisition ID: 6219
Number of Vacancies: 2
Department: Information Technology Services (20000014) – Enterprise Architecture (30000027)
Salary Information: $86,577.40 – $108,235.40
Pay Scale Group: 09SA
Employment Type: Regular
Weekly Hours: 35, Off Days: Saturday and Sunday Shift:
Posted On: November 16, 2022
Last Day to Apply: November 30, 2022
Reports to: Manager, Business Architecture

The Toronto Transit Commission (TTC) is North America’s third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTC’s vision is to be a transit system that makes Toronto proud. The TTC’s recruitment efforts are directly aligned to its mission of providing “a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy.”

General Accountability

The Business Systems Analyst is responsible for reviewing, analyzing and evaluating business systems and user needs in order to deliver, verify and validate deliverables. The incumbent plans and conducts feasibility studies, gathers/elicits needs and requirements, documents and validates business requirements, models processes for current and future states, performs analysis and identifies solution requirements and provides solution recommendations along with technical resources. As required, the incumbent expands the application use by clients, demonstrating business solutions, assisting in testing, and assisting in training clients in using the additional features.

Key Job Functions

Determine operational objectives by studying business functions, gathering information, evaluating output requirements and formats:
  • conducts feasibility studies and assists in the preparation of business cases;
  • analyzes requirements, constructs workflow charts and diagrams, studies system capabilities and writes specifications;
  • schedules and conducts various meetings and workshops with business users in support of business analysis activities;
  • ensures the quality of business analysis activities and subsequent formal documentation meets established TTC templates/standards and practices;
  • identifies issues and plans response/mitigation strategies encountered by business users from a business analysis perspective;
  • provides support in resolving operational problems and business issues encountered in production environments;

Analyze existing systems for improvement, recommend new system processes and takes part in project initiatives as assigned:
  • investigates existing systems and makes recommendations concerning changes and enhancements;
  • assists in developing procedures to improve existing systems;
  • conducts requirements gathering sessions with business users to create and review process flows and functional specifications;
  • assists in formulating and defining systems scope and objectives based on both user needs and thorough understanding of business systems and requirements;
  • consults extensively with clients during systems development life cycle;
  • liaises with business user/department personnel to ensure requirements and dependencies are being met by systems and verifies that systems are operational and functioning successfully;

Present key information to the Project Manager and other IT teams for system improvement:
  • develops business analysis plans and status reports and reports progress to the Project Manager and Project Sponsor(s) as required;
  • provides input in the development of business analysis/requirements time estimates;
  • assists in providing recommendations and outlines benefits based on measured business value using business terms;
  • identifies project business analysis/requirements phase risks;
  • provides input from solution requirements perspective for procurement-type documentation;

Key Job Functions continued

  • assists in testing activities and in providing training to business users;
  • works with other IT groups to ensure the applications implemented are operational and functioning as designed;
  • defines problem areas through discussions with client and Information Technology Services management;
  • establishes terms of reference for the analysis and solution to problems;
  • interviews appropriate personnel during requirements, analysis and design phases of problem solution;
  • responsible for treating passengers and/or employees with respect and dignity and ensuring the needs of passengers or employees with disabilities are accommodated and/or addressed (within their area of responsibility) in accordance with the Ontario Human Rights Code and Related Orders so that they can fully benefit from the TTC as a service provider and an employer.


Apply analytical skills
Communicate in a variety of mediums
Create and deliver presentations in various formats
Demonstrate appropriate and effective interpersonal communications through various media
Gather information and conduct research
Use office technology, software and applications

Education and Experience

  • Completion of a University degree or College Diploma in a relevant discipline or a combination of education, training and experience deemed to be equivalent.
  • Experience with relevant programming languages, database design tools and data processing techniques such as OLAP PL/SQL, Crystal Reports.
  • Experience in analyzing and documenting business processes and a demonstrated ability to bring clarity to business processes that may not be well understood by customers themselves.

Additional Requirements

  • Knowledge of business and systems development across lifecycle, from methodology through analysis, design development, implementation and production support.
  • Ability to translate business requirements to technical specification for implementation or development.
  • Ability to plan and conduct studies and reviews.
  • Sound business judgment; highly developed analytical skills and excellent verbal and written communication skills.
  • Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees.
The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQ(IA+) community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Human Resources – Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.
The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.
We thank all applicants for their interest but advise only those selected for an interview will be contacted.

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