Bilingual Senior Detection Analyst( Part – Time, Weekends)


Bilingual Senior Detection Analyst( Half – Time, Weekends)

Requisition ID: 183844

Be a part of a objective pushed successful crew, dedicated to outcomes, in an inclusive and high-performing tradition.

Place: Senior Analyst, Fraud Detection / Fraud Administration Operations


The Senior Fraud Detection Analyst is liable for stopping and minimizing losses to the Financial institution ensuing from fraudulent exercise on Fee playing cards and deposit accounts. That is achieved by working alerts generated by fraud monitoring methods and/or batch reviews, analyzing exercise/developments, reviewing earlier exercise and contacting prospects, Branches and different FI’s to find out if the account has been compromised and if proactive measures are crucial to dam the account from additional use.

Key Accountabilities

• Champions a buyer centered tradition to deepen consumer relationships and leverage broader Financial institution relationships, methods and data.

• Detect and stop fraudulent exercise with respect to the Financial institution’s bank cards, debit playing cards, ScotiaOnline, E-mail Cash Transfers, Western Union, and deposit fraud by:

o Analyzing alerts generated by numerous fraud detection instruments and assessing the chance that fraud is happening.

o Making a choice, primarily based on the evaluation accomplished, to dam the account, scale back the restrict on the cardboard, place a maintain on the account or contact the cardholder and/or department to debate the exercise.

o Participating with the branches and different FI’s in figuring out the legitimacy of suspicious exercise

o Working carefully and successfully with the remainder of the Fraud Detection Crew in sharing data and developments to make sure giant scale fraud developments are recognized and actioned shortly.

o Within the occasion of a big scale fraud assault, working successfully with the crew to establish the potential factors of compromise as shortly as attainable and getting different Scotiabank playing cards in danger recognized and motion taken earlier than fraudulent exercise happens

o Escalating new/rising fraud developments to administration in order that new fraud detection guidelines could be carried out to counteract this exercise.

o Reviewing frauds caught and missed every day to make sure steady enchancment in fraud detection effectiveness.

o Sustaining distinctive data and understanding of all procedures, services associated to function

o Monitor Service Degree Agreements and Alert queues for well timed actioning of alerts as per the queue precedence matrix.

o Establish patterns and developments, then have interaction with acceptable enterprise line associate to escalate if crucial

• Obtain and preserve required service degree requirements by:

o Working at optimum effectivity of the division by guaranteeing productiveness objectives are attained

o Responding to incoming phone and written inquiries from prospects,

o Speaking with branches and different Financial institution departments to resolve inquiries relative to fraud points and/or complaints

o Strictly adhering to schedules thereby guaranteeing immediate customer support and response time.

o Comply with buyer downside decision course of to take possession of buyer concern and resolving buyer points at first level of contact.

o Precisely finishing fraud reviews with all required data to facilitate the expeditious adjudication of fraud file

• Perceive how the Financial institution’s danger urge for food and danger tradition must be thought of in day-to-day actions and choices

• Decrease Fraud danger and losses by adhering to Scotiabank’s coverage, procedures and key controls;

• Prioritize and course of buyer requests (i.e. inquiries, transactions, case work) in a well timed and environment friendly method

Key Competencies/Dimensions

• Robust communication abilities in English (French could be thought of an asset)

• Flexibility required with enterprise hours

• Utilization of energetic listening abilities and acceptable acknowledgment statements

• Functionality to construct buyer loyalty by means of listening, relationship constructing, {and professional} and persuasive communication abilities

• Capacity to work in a fast-paced, altering surroundings

• Capacity to navigate between a number of Home windows-based utility system

• Essential considering and sound choices are required to keep up an appropriate stability between fraud management and customer support

• Keep distinctive data and understanding of all procedures, services associated to function.

• The complexity of alerted accounts varies in nature because the fraud panorama modifications – from fraud developments/ways which are recognized with minimal danger and little complexity to these with increased danger, complexity and found to be new/rising fraud development/tactic

• Robust consideration to element with the power to acknowledge danger and take acceptable steps to reduce the influence on each the client and the Financial institution

• Authorize buyer transactions as much as $5000 to exempt from fraud guidelines

• Functionality to construct buyer loyalty by means of listening, relationship constructing, skilled and persuasive communication abilities

• Help the Financial institution’s annual Fraud Plan ($102MM F’21), and enterprise aims for the division

• Obtain/exceed every day/weekly particular person and crew KPIs

Training / Expertise / Different Info (embody solely these which are particular to the function)

• Customer support expertise; demonstrated dedication to offering high quality customer support

• Capacity to confidently tackle excessive workload and alert quantity, whereas prioritizing and multitasking

• Functionality to construct buyer loyalty by means of listening, relationship constructing, {and professional} and persuasive communication abilities

• Capacity to work in a fast-paced surroundings

• Confirmed interpersonal, communication and downside decision abilities

• Capacity to navigate between a number of Home windows-based utility methods

• Good analytical, verbal, and written communication abilities

• Sound understanding of the Financial institution’s Visa and ScotiaCard services together with however not restricted to retail and business bank cards, ScoitaCards, ScotiaOnline, TeleScotia, E-mail Cash Switch, Western Union and Visa Debit.

• Working data of the appliance methods that help debit/bank card and alternate supply channel merchandise together with CIS, MV, KS, AS400, TSYS, ScotiaGlobe, Picture, and so forth.

• Thorough data of the Financial institution’s fraud mitigation instruments together with PRM, VRM, DFM, Internet Extraction, Crystal Experiences, Interac On-line, Mike Community, and so forth.

• Working data of primary PC functions (e.g. Microsoft Phrase, Microsoft Excel, Lotus Notes, and so forth.)

• Fluency in each English and French language abilities (studying, writing, and spoken) is an asset

• Earlier Retail Banking and / or Recommendation/Name Centre expertise is an asset

• Submit-secondary schooling in enterprise or different associated disciplines is in an asset

Working Circumstances

• This unit runs on a 24-hour operation.

• The situation for this place is Don Mills & Eglinton, North York, ON.

• Bilingualism in French is taken into account an asset.

• Work in a typical office-based surroundings; non-standard hours are a standard incidence.

• Work is topic to frequent interruptions contributing to an absence of management over the tempo of labor. Cardholder points are usually very delicate and emotional due to this fact disturbing in nature.

• The place requires using a headset.

• The incumbent’s desk is situated near co-workers and is topic to fixed noise.

• He/she is anticipated to work occasional time beyond regulation as a result of peak season, durations of elevated quantity, fraud developments and/or absences. Working outdoors of ordinary hours and Statutory/Common holidays is required to make sure the division has enough protection on a 24/7 hour foundation

Location(s): Canada : Ontario : Toronto

Scotiabank is a number one financial institution within the Americas. Guided by our objective: “for each future”, we assist our prospects, their households and their communities obtain success by means of a broad vary of recommendation, services, together with private and business banking, wealth administration and personal banking, company and funding banking, and capital markets.

At Scotiabank, we worth the distinctive abilities and experiences every particular person brings to the Financial institution, and are dedicated to creating and sustaining an inclusive and accessible surroundings for everybody. In case you require lodging (together with, however not restricted to, an accessible interview web site, alternate format paperwork, ASL Interpreter, or Assistive Expertise) throughout the recruitment and choice course of, please let our Recruitment crew know. In case you require technical help, pleaseclick right here ( . Candidates should apply instantly on-line to be thought of for this function. We thank all candidates for his or her curiosity in a profession at Scotiabank; nevertheless, solely these candidates who’re chosen for an interview will probably be contacted.

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