Bilingual Principal Relationship Manager NAS


The place serves as an advocate of ADP’s World HCM Resolution and Service capabilities, whereas driving ADP’s message as a world chief within the HCM business into the consumer base. The function helps ADP Canada’s massive and complicated shoppers.

Utilizing properly developed enterprise relationship administration abilities affect c lient’s willingness to accomplice with ADP relying on the assorted job ranges obtainable within the SCP job household. Key areas of focus embody the event/ ongoing administration of robust, productive relationships with govt stage consumer contacts (ie; CFO, CHRO), alignment with ADP Basic Managers and Government Committee members as required, and collaborative efforts with ADP Gross sales, Service and Implementation groups and another purposeful crew as required with a purpose to win new shoppers and affect extra enterprise in current shoppers in adherence with targets established yearly .

The place calls for a robust mixture of gross sales / account administration / relationship constructing abilities and enterprise/monetary acumen. Success on this function will be outlined by yr over yr will increase in metrics associated to: focused income development and share of pockets per consumer, (profitability percentages inside assigned consumer base,), buyer satisfaction indexes, and consumer retention charges, refrenceability and distinctive RM Consumer Survey End result.

Job Duties:

Consumer Focus

  • Efficient administration of the consumer relationship for:

  • ADP’s advanced shoppers, with home, North America, and probably world alternative

  • In some circumstances, consideration shall be wanted relative to shoppers with excessive potential for substantial development over time

  • Cultivation of a trusted-advisor relationship with shoppers in an effort to affect a propensity to accomplice with ADP

  • Consultative consumer strategy, with a capability to acknowledge what actions will show exemplary partnership to their consumer base, by incorporating a deep understanding of the consumer wants with applicable ADP options and experience

  • Oversee and help efficient and mutually useful contract negotiations and understands monetary impression

  • Guarantee applicable utilization and constant execution of SCP instruments, communications, processes, consumer retention actions, and metrics

  • Keep a enough consumer task base, whereas on the lookout for alternatives to reinforce and enhance protection

  • Consumer Communication

  • Show robust presentation, assembly administration and relationship administration/servicing abilities

  • Assured with skill to problem the present state and make a compelling case for change

  • Lead and Drive steady enchancment and function with flexibility

  • Recognition of cultural/worldwide nuances that will impression consumer relationships and MNC governance

  • Important understanding of HCM ideas with the flexibility to characterize a broad vary of ADP disciplines and resolution platforms

  • Complete business and aggressive data with an exterior community of experience

  • Distinctive verbal and written communication abilities to be utilized equally with exterior audiences and inside constituencies.

  • Facilitate and encourage consumer participation in ADP occasions as applicable ie; MOTM, ReThink, Beta Product alternatives, testimonials

  • Major obligations Income, Retention and Referencability

Alternative Focus

  • Execution of Giant Account Planning strategies and abilities to make sure strategic strategy to consumer penetration and income forecasts

  • Success within the function is outlined by yr over yr will increase in metrics associated to: focused income development and share of pockets per consumer, profitability percentages inside assigned consumer base, buyer satisfaction indexes, and consumer retention charges. Particular person income goal to be established yearly primarily based on enterprise wants.

  • Facilitate consumer reference alternatives

  • Lead and Help all actions associated to new alternatives and retention efforts ie; RFP

  • Adhere to all administrative elements of monitoring income development

  • Major duty Income/Retention and Referenceability

Inside Communication

  • Ensures applicable proactive inside communication and escalation of points that impression the general consumer relationship and retention

  • Help all actions associated to closed-loop processes ie; NCP, SCP Survey


  • Diploma or Equal in Schooling & Expertise

  • Bachelor’s Diploma

  • Main Space of Focus Enterprise Administration, Human Assets, Finance or different associated area

  • Different training or certification necessities Accreditation from applicable group (CPP, CEBS, PHR) is desired.

Years of Expertise

  • General 10-12 years of profitable expertise in associated area and client-facing roles and profitable demonstration of Key Duties and Data

  • Earlier expertise within the HCM and Expertise Acquisition & Administration house most well-liked

  • Mixture of gross sales / account administration / relationship constructing abilities and enterprise/monetary acumen



Range, Fairness, Inclusion & Equal Employment Alternative at ADP: ADP affirms that inequality is detrimental to our associates, our shoppers, and the communities we serve. Our aim is to impression lasting change by way of our actions. Collectively, we unite for equality and fairness. ADP is dedicated to equal employment alternatives no matter any protected attribute, together with race, colour, genetic data, creed, nationwide origin, faith, intercourse, affectional or sexual orientation, gender id or expression, lawful alien standing, ancestry, age, marital standing, or protected veteran standing and won’t discriminate in opposition to anybody on the idea of a incapacity. We help an inclusive office the place associates excel primarily based on private advantage, {qualifications}, expertise, skill, and job efficiency.

Ethics at ADP: ADP has an extended, proud historical past of conducting enterprise with the very best moral requirements and full compliance with all relevant legal guidelines. We additionally count on our individuals to uphold our values with the very best stage of integrity and behave in a way that fosters an sincere and respectful office. Click on to study extra about ADP’s tradition and our full set of values.

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