Bilingual Inbound Sales Executive (English-French) Hybrid in New Brunswick

Bilingual Inbound Sales Executive (English-French) Hybrid

General Information

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City

Edmundston, Grand Falls, Moncton, Saint John

State/Province

New Brunswick

Country

Canada

Department

Sales

Date

Wednesday, April 12, 2023

Working time

Full-time

Ref#

20022656

Job Level

Individual Contributor

Job Type

Experienced

Job Field

Sales

Seniority Level

Associate

Description & Requirements

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About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore ourcommitment to diversity and inclusion (https://www.xerox.com/en-us/jobs/diversity)

Xerox Digital Sales

Position: Bilingual Inbound Telesales Representative (Hybrid/Remote)

Location: Saint John, NB

This position is focused on maximizing inbound opportunities using Xerox sales management processes, telephony, sales automation software and digital technologies. This position must manage the inbound queue, call back customers, and generate and send leads to the field.

Responsibilities:

• Responsible for converting inbound calls and web chats into service contract orders, field leads, equipment pipeline and sales.

• Understand all inbound campaigns and strategies.

• Responsible for revenue, profit and win rate.

• Manage and collaboratively strategize complex sales cycles

• Implement sales management process to achieve new business, product or segment objectives.

• Develop an understanding of customers’ strategic business objectives

• Develop and maintain a positive relationship with the field to ensure the creation of strategies for optimum coverage of overlaid accounts

• Implement sales strategies / call prioritization to achieve business results

• Proactively engage key decision-makers.

• Identify quality equipment lead

• Be fluent in the features, advantages and benefits of Xerox Solutions

• Be able to resolve conflicts both internal and externally.

• Maintain and update customer databases

Qualifications:

• Bilingual (French- English)

• Strong interpersonal, communication and customer relations skills / experience

• Professional telephone manner

• Ability to multi-task and prioritize work with attention to detail and accuracy

• Demonstrated sales aptitude; assertive, persistent, good listener, self-motivated

• General analytical and mathematical ability

• Organized and effective time and activity management skills

• Mature and self-confident with the ability to work under pressure

• Excellent listening and probing skills

• Excellent systems literacy knowledge (PowerPoint, Excel, Word, Outlook), and intranet/internet familiarity

• Ability to work independently and with little supervision

• Proven team player

• Post-secondary education and/or equivalent experience in sales preferred

• Previous call center experience recommended

• Ability to work flexible hours and may be required to follow Canadian or US holiday schedule

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Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to [email protected]. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.