Bilingual French/English Work from Home- Call Center Agent in the Travel Industry

American Express Global Business Travel

Amex GBT is a spot the place colleagues discover inspiration in journey as a power for good and – by their work – could make an impression on our business. We’re right here to assist our colleagues obtain success and provide an inclusive and collaborative tradition the place your voice is valued.

Able to discover a profession path? Begin your journey.

This place is digital, we offer all gear wanted to work.

Begin your thrilling new journey profession with the biggest journey administration firm on this planet!!

Key Tasks:

  • Dealing with inbound calls from prospects to help with reserving their journey wants

  • Resolve buyer inquiries on the first level of contact

  • Utilization of telephony system & tender telephone software involving exact logging

  • Educate prospects on merchandise, applications, and companies reminiscent of flights, lodges

  • Buyer Service escalation dealing with and first name decision.

  • Technical and on-line navigational help and hassle taking pictures

  • Make the most of on-line and inside assets to make sure interactions are correct and compliant with all enterprise processes aligned with our loyalty program guidelines and laws.

  • Use of a number of instruments, reserving and redemption platforms

  • Flight exchanges/refunds/schedule adjustments/involving handbook calculations (Service function)

  • Servicing shoppers throughout the globe with predominant give attention to our clientele inside North America

  • E mail administration

  • Stay present with business developments, Loyalty coaching and reference materials.

  • Laptop utilization (Microsoft proficiency), and web expertise.

  • Scorecard metrics in place to adequately measure particular person and staff efficiency

Key Expertise & {Qualifications}:

  • Typing proficiency: minimal 45 WPM

  • Latest pc & software expertise (Zoom and so forth.) – e.g. fundamental phrase expertise (copy & paste), web looking, outlook, capability to seek out totally different tabs/screens, min/max icons, delete cookies, understanding URL browsers

  • 1+ years’ expertise working in busy name facilities quick paced setting

  • Aptitude for and shortly adaptable to present expertise and purposes

  • Aptitude for math: understanding percentages, taxes and so forth.

  • Excessive Stage of Buyer Service consisting of:

  • Empathy

  • Efficient listening and attentiveness

  • Persuasive talking expertise

  • Adaptability

  • Taking duty in managing numerous conditions

  • Endurance

  • Responsive, essential pondering, answer oriented

  • Resolution making expertise

  • Collaborative, staff oriented, respectful, {and professional} with shoppers, colleagues, and management

  • Proactive capability to establish issues (technical; account or shopper program particular points), kind options, and execute step-by-step troubleshooting procedures

  • Excessive sense of urgency with the utmost degree of respect and adherence to privateness and confidentiality protocols

  • Proficiency in spoken and written English; French

  • Excessive Faculty Diploma or the GED Equal

  • Journey Diploma an asset

Amex GBT is dedicated to creating an setting and a tradition the place everybody appears like they belong irrespective of who they’re or the place they’re from is central to our values.


Canada – Digital Location

The #TeamGBT Expertise

Work and life: Discover your completely happy medium at Amex GBT.

  • Versatile advantages are tailor-made to every nation and begin the day you do. These embrace well being and welfare insurance policy, retirement applications, parental go away, adoption help, and extra.

  • Journey perks: get a selection of offers every week from main journey suppliers on every thing from flights to lodges to cruises and automobile leases.

  • Develop the abilities you need when the time is best for you, with international tuition help, entry to over 20,000 programs on our studying platform, management programs, and new job openings out there to inside candidates first.

  • We attempt to champion Variety, Fairness, and Inclusion in each facet of our enterprise at GBT. You possibly can join with colleagues by our international Inclusion Teams, centered round widespread identities or initiatives, to debate challenges, obstacles, achievements, and drive firm consciousness and motion.

  • Wellbeing assets to help psychological and emotional well being for you and your rapid household.

  • And far more!

All certified candidates will obtain equal consideration for employment with out regard to age, gender identification (together with being pregnant, childbirth, reproductive well being selections, or associated medical circumstances), sexual orientation, race, colour, faith, creed, nationwide origin, incapacity, veteran standing, citizenship or marital standing. It’s our coverage to keep up an equal-opportunity setting free from intimidation, harassment or bias for our candidates, colleagues, shoppers and suppliers.

We’re dedicated to offering cheap lodging to people with disabilities. Please, let your recruiter know for those who want an lodging at any level through the hiring course of. For extra particulars, please seek the advice of GBT Recruitment Privateness Assertion ( .

What if I don’t meet each requirement? In case you’re enthusiastic about our mission and imagine you’d be an outstanding addition to our staff, don’t fear about “checking each field;” please apply anyway. You might be precisely the individual we’re searching for!

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To assist us monitor our recruitment effort, please point out in your cowl/motivation letter the place ( you noticed this job posting.

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