Bilingual French/English Work from Home- Call Center Agent in the Travel Industry in Canada

American Express Global Business Travel

Amex GBT is a spot the place colleagues discover inspiration in journey as a drive for good and – via their work – could make an affect on our business. We’re right here to assist our colleagues obtain success and provide an inclusive and collaborative tradition the place your voice is valued.

Able to discover a profession path? Begin your journey.

This place is digital, we offer all gear wanted to work.

Begin your thrilling new journey profession with the biggest journey administration firm on the planet!!

Key Duties:

  • Dealing with inbound calls from clients to help with reserving their journey wants

  • Resolve buyer inquiries on the first level of contact

  • Utilization of telephony system & delicate telephone software involving exact logging

  • Educate clients on merchandise, applications, and providers reminiscent of flights, motels

  • Buyer Service escalation dealing with and first name decision.

  • Technical and on-line navigational help and hassle capturing

  • Make the most of on-line and inside sources to make sure interactions are correct and compliant with all enterprise processes aligned with our loyalty program guidelines and laws.

  • Use of a number of instruments, reserving and redemption platforms

  • Flight exchanges/refunds/schedule modifications/involving guide calculations (Service position)

  • Servicing shoppers throughout the globe with predominant give attention to our clientele inside North America

  • Electronic mail administration

  • Stay present with business developments, Loyalty coaching and reference materials.

  • Pc utilization (Microsoft proficiency), and web expertise.

  • Scorecard metrics in place to adequately measure particular person and crew efficiency

Key Expertise & {Qualifications}:

  • Typing proficiency: minimal 45 WPM

  • Latest pc & software expertise (Zoom and many others.) – e.g. fundamental phrase expertise (copy & paste), web shopping, outlook, means to search out completely different tabs/screens, min/max icons, delete cookies, understanding URL browsers

  • 1+ years’ expertise working in busy name facilities quick paced atmosphere

  • Aptitude for and rapidly adaptable to present expertise and functions

  • Aptitude for math: understanding percentages, taxes and many others.

  • Excessive Stage of Buyer Service consisting of:

  • Empathy

  • Efficient listening and attentiveness

  • Persuasive talking expertise

  • Adaptability

  • Taking accountability in managing numerous conditions

  • Persistence

  • Responsive, important considering, answer oriented

  • Determination making expertise

  • Collaborative, crew oriented, respectful, {and professional} with shoppers, colleagues, and management

  • Proactive means to establish issues (technical; account or consumer program particular points), kind options, and execute step-by-step troubleshooting procedures

  • Excessive sense of urgency with the utmost degree of respect and adherence to privateness and confidentiality protocols

  • Proficiency in spoken and written English; French

  • Excessive Faculty Diploma or the GED Equal

  • Journey Diploma an asset

Amex GBT is dedicated to creating an atmosphere and a tradition the place everybody seems like they belong irrespective of who they’re or the place they’re from is central to our values.


Canada – Digital Location

The #TeamGBT Expertise

Work and life: Discover your completely happy medium at Amex GBT.

  • Versatile advantages are tailor-made to every nation and begin the day you do. These embody well being and welfare insurance policy, retirement applications, parental go away, adoption help, and extra.

  • Journey perks: get a alternative of offers every week from main journey suppliers on all the pieces from flights to motels to cruises and automotive leases.

  • Develop the abilities you need when the time is best for you, with world tuition help, entry to over 20,000 programs on our studying platform, management programs, and new job openings out there to inside candidates first.

  • We attempt to champion Variety, Fairness, and Inclusion in each side of our enterprise at GBT. You may join with colleagues via our world Inclusion Teams, centered round widespread identities or initiatives, to debate challenges, obstacles, achievements, and drive firm consciousness and motion.

  • Wellbeing sources to help psychological and emotional well being for you and your rapid household.

  • And far more!

All certified candidates will obtain equal consideration for employment with out regard to age, gender identification (together with being pregnant, childbirth, reproductive well being selections, or associated medical situations), sexual orientation, race, shade, faith, creed, nationwide origin, incapacity, veteran standing, citizenship or marital standing. It’s our coverage to keep up an equal-opportunity atmosphere free from intimidation, harassment or bias for our candidates, colleagues, shoppers and suppliers.

We’re dedicated to offering affordable lodging to people with disabilities. Please, let your recruiter know should you want an lodging at any level through the hiring course of. For extra particulars, please seek the advice of GBT Recruitment Privateness Assertion ( .

What if I don’t meet each requirement? When you’re obsessed with our mission and imagine you’d be an outstanding addition to our crew, don’t fear about “checking each field;” please apply anyway. You could be precisely the individual we’re searching for!

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To assist us observe our recruitment effort, please point out in your cowl/motivation letter the place ( you noticed this job posting.

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