Bilingual Disability Benefit Payment Specialist .

Ontario Teachers Insurance Plan (OTIP)

Bilingual Disability Benefit Payment Specialist Job Brief

We have a job vacancy of Bilingual Disability Benefit Payment Specialist in our company, Ontario Teachers Insurance Plan (OTIP). This vacancy is based in Waterloo ON. Please go through the job detail mentioned below.

Position Title: Bilingual Disability Benefit Payment Specialist Job
Company: Ontario Teachers Insurance Plan (OTIP)
Work Type: Full Time
City of work: Waterloo ON
Last Date to Apply:
URL Expiry: 2023-03-29
Posted on:

Bilingual Disability Benefit Payment Specialist Job Detail

Company Description

OTIP (Ontario Teachers Insurance Plan) is a member-focused, service-driven organization. We are committed to putting our people first by fostering a positive and inclusive work environment, providing a competitive total compensation package and investing in career development. Our team is currently looking for an:

Bilingual Disability Benefit Payment Specialist

Job Description

The Bilingual Disability Benefits Payment Specialist is responsible for reviewing and setting up new disability and life waiver claims, verifying members’ eligibility, calculating disability benefits, and processing payments. They are also the primary contact with School Boards and responsible for addressing Member enquiries about the LTD claim status and policy provisions.

  • Calculates and processes disability payments.
  • Investigates and obtains necessary information for calculations, ensuring accurate disability benefits are calculated. Reviews policy contracts and information provided by the plan administrator to calculate the benefit elimination period and benefit adjustments. Calculations include rehabilitation, all-source maximum, offset, cost of living, appeal retroactive payments over and under-payments, and true-ups.
  • Sets up and reviews disability new claims and life waivers to ensure all documents have been submitted and completed properly for processing. This includes verifying eligibility and corresponding with appropriate parties for outstanding information.
  • Is responsible for ensuring claim systems are updated with accurate financial information for the Disability Life reserve feed.
  • Provides information to school board and union plan administrators, members, affiliates and other members of the Group Life and Disability Claims department which includes verifying claim information and responding to various inquiries and information requests.
  • Completes follow-up on LTD matters by contacting appropriate parties via letter, email or telephone.
  • Handles and manages telephone inquiries from Members regarding their long-term disability benefits and claim status through the GL&DC telephone queue.
  • Maintains a comprehensive log and diary system to track payments, follow-ups, calculations, and claim status.
  • Reviews group policies and departmental manuals to accurately apply contractual provisions and claims administration processes.
  • Prepares and processes responses to Members, Unions and School Board representatives in accordance with established standards.
  • Initiates the new claim application process, which includes coordinating, preparing and distributing claims kits.
  • Responsible for the Canada Pension Plan (CPP) disability application process.
  • Keeps LTD claim information confidential to protect operations.
  • Performs other duties within competence, as assigned.


  • Post-secondary diploma or degree or equivalent business experience
  • Three to five years’ experience in short term or long-term group disability claims insurance and understanding of policy language and application.
  • Experience in short- or long-term disability calculations and payments.
  • A strong ability for mathematical calculations/applications and successful completion of a mathematical aptitude test
  • Intermediate knowledge of Microsoft Office Suite applications.
  • Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
  • Superior time management and organizational skills to manage competing priorities, including project management skills.
  • The ability to communicate in French
  • Ability to Speak in English and French

Working Conditions:

  • General office environment.
  • be required to work overtime.

Additional Information

What we offer:

  • Competitive salary and bonus structure
  • Industry-leading employer-paid group benefits that start on your first day
  • Defined benefit pension plan
  • 100% coverage of continuing education and licensing fees (including RIBO and AIC courses)
  • Flexible work from home and hybrid options
  • Opportunities for advancement

If you are interested in this opportunity, please apply online.

OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavour to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.

As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique.

We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.


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