Bilingual Deskside Support Technician

Type: Part-time Contract
Job Title: Bilingual Deskside Support Technician
Location: 30 QC-230, La Pocatière, QC G0R1Z0
Shifts: Tuesday, Thursday 9-5
Duration: 6 months with the possibility of extension
Pay Rate: $28-30/hour
Overview:
Provide Deskside Support to end users with their hardware, software, and networking technical issues
Responsibilities:

• Setting a static IP on a workstation
• Toning out a connection back to a patch panel
• Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.
• Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, and network related issues
• Handle software installation/support/upgrades
• Provide 1st/2nd level Help Desk support
• Perform basic LAN and internetworking related activities
• Communicate with customers to diagnose problem, establish E.T.A., and parts requirements

Knowledge, Skills, and/or Abilities Required:

• Have 3 – 5 years of deskside support experience
• Have 3 – 5 years of IMAC experience doing hardware roll-outs, refreshes, and other deployment related activities
• Have 3 – 5 years of break-fix experience
• Have strong internetworking and troubleshooting skills
• Have A+ certification & at least one certification from either Cisco or Microsoft
• May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)
• Must be a self-starter and have the ability to manage multiple tasks
• Can act in a Team Lead capacity
• Exceptional customer service skills
• Good communication skills
• Ability to work independently or as part of a team
• Ability to complete tasks effectively with minimal supervision
• Must be available to work flexible work schedules
• Must have a minimum of a Diploma from a recognized IT program
• High-level skill set
• Outstanding people skills
• Self-starter, needs to be able to work on his/her own
• Able to assist users with issues after their deployments (all deployments are zero-touch that were completed the night before).
• Proficient in Windows 7 /Office 2013

IND1

Job Type: Casual

Salary: $28.00-$30.00 per hour

Schedule:

• Monday to Friday
• Weekend availability

Application question(s):

• Do you have a valid driver’s license, a reliable vehicle, and a clean driver’s abstract?

Language:

• english and french (required)

Work Location: On the road