Bilingual Deskside Support Technician


Type: Part-time Contract
Job Title: Bilingual Deskside Support Technician
Location: 30 QC-230, La Pocatière, QC G0R1Z0
Shifts: Tuesday, Thursday 9-5
Duration: 6 months with the possibility of extension
Pay Rate: $28-30/hour
Provide Deskside Support to end users with their hardware, software, and networking technical issues

  • Setting a static IP on a workstation
  • Toning out a connection back to a patch panel
  • Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.
  • Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, and network related issues
  • Handle software installation/support/upgrades
  • Provide 1st/2nd level Help Desk support
  • Perform basic LAN and internetworking related activities
  • Communicate with customers to diagnose problem, establish E.T.A., and parts requirements

Knowledge, Skills, and/or Abilities Required:

  • Have 3 – 5 years of deskside support experience
  • Have 3 – 5 years of IMAC experience doing hardware roll-outs, refreshes, and other deployment related activities
  • Have 3 – 5 years of break-fix experience
  • Have strong internetworking and troubleshooting skills
  • Have A+ certification & at least one certification from either Cisco or Microsoft
  • May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)
  • Must be a self-starter and have the ability to manage multiple tasks
  • Can act in a Team Lead capacity
  • Exceptional customer service skills
  • Good communication skills
  • Ability to work independently or as part of a team
  • Ability to complete tasks effectively with minimal supervision
  • Must be available to work flexible work schedules
  • Must have a minimum of a Diploma from a recognized IT program
  • High-level skill set
  • Outstanding people skills
  • Self-starter, needs to be able to work on his/her own
  • Able to assist users with issues after their deployments (all deployments are zero-touch that were completed the night before).
  • Proficient in Windows 7 /Office 2013


Job Type: Casual

Salary: $28.00-$30.00 per hour


  • Monday to Friday
  • Weekend availability

Application question(s):

  • Do you have a valid driver’s license, a reliable vehicle, and a clean driver’s abstract?


  • english and french (required)

Work Location: On the road

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