Bilingual Credit Maintenance Specialist- French/English


Serving as a member of the Canada Judgmental Credit score Crew, the particular person on this position will help base business credit score and shopper highline credit score with the chance to get publicity to base credit score capabilities as wanted.

The incumbent is required to work on shift (shift accessible 9:30-5:30pm, 10:00 am – 6:00 pm, 10:30-6:30 or 11:00-7:00pm Monday- Friday with each different Saturday rotation shift of 10:00 am – 6:00 pm EST).

This is a chance to work distant with workplace situated in Mississauga, ON or in London, ON.


  • Possesses and applies greater credit score authority restrict and sound judgment

  • Works on complicated tasks underneath normal supervision

  • Overview business credit score purposes and credit score line improve requests

  • Overview shopper credit score highline credit score line improve requests

  • Work together with shoppers assigned by means of inbound calls and course of queue work

  • Help in performing credit score decisioning utilizing inner and exterior credit score info corresponding to credit score bureaus, commerce expertise, private ensures, monetary statements, and financial institution references

  • Analyze info to guage credit score worthiness

  • Help in shopper difficulty decision and addressing credit score wants

  • Guarantee compliance to firm and credit score insurance policies, auditing procedures, and division targets and requirements

  • Assist in guaranteeing consistency and high quality of course of and choices throughout the corporate

  • Help cross-training and line-balance alternatives to help enterprise companions

  • Appropriately assess threat when enterprise choices are made, demonstrating explicit consideration for the agency’s popularity and safeguarding Citigroup, its shoppers and property, by driving compliance with relevant legal guidelines, guidelines and rules, adhering to Coverage, making use of sound moral judgment concerning private habits, conduct and enterprise practices, and escalating, managing and reporting management points with transparency.


  • 1-3 years of name middle expertise an asset (inbound and outbound)

  • Expertise in credit score, lending, and dealing inside a monetary division

  • Working data of studying and deciphering on-line credit score studies from Trans Union, Equifax and/or Dun & Bradstreet

  • Resolve complicated points straight with shoppers or third events

  • Proficient laptop and keyboarding abilities with a deal with Microsoft Workplace purposes (Phrase, Excel and PowerPoint)

  • Potential to ship clear and concise written and verbal communication

  • Expertise with business setting an asset

  • Bilingual in French and English


  • Excessive College diploma or equal

  • This job description supplies a high-level evaluation of the varieties of work carried out. Different job-related duties could also be assigned as required.

Job Household Group:

Operations – Companies

Job Household:

Credit score Upkeep

Time Sort:

Full time

Citi is an equal alternative and affirmative motion employer.

Certified candidates will obtain consideration with out regard to their race, coloration, faith, intercourse, sexual orientation, gender id, nationwide origin, incapacity, or standing as a protected veteran.

Citigroup Inc. and its subsidiaries (“Citi”) invite all certified candidates to use for profession alternatives. In case you are an individual with a incapacity and wish an affordable lodging to make use of our search instruments and/or apply for a profession alternative evaluation Accessibility at Citi ( .

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Citi is an equal alternative and affirmative motion employer.

Minority/Feminine/Veteran/People with Disabilities/Sexual Orientation/Gender Identification.

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