Bilingual Credit Maintenance Specialist- French/English in Ontario


Serving as a member of the Canada Judgmental Credit score Group, the particular person on this function will assist base industrial credit score and client highline credit score with the chance to get publicity to base credit score capabilities as wanted.

The incumbent is required to work on shift (shift accessible 9:30-5:30pm, 10:00 am – 6:00 pm, 10:30-6:30 or 11:00-7:00pm Monday- Friday with each different Saturday rotation shift of 10:00 am – 6:00 pm EST).

This is a chance to work distant with workplace situated in Mississauga, ON or in London, ON.


  • Possesses and applies greater credit score authority restrict and sound judgment

  • Works on advanced initiatives beneath basic supervision

  • Evaluate industrial credit score functions and credit score line improve requests

  • Evaluate client credit score highline credit score line improve requests

  • Work together with shoppers assigned by means of inbound calls and course of queue work

  • Help in performing credit score decisioning utilizing inside and exterior credit score info reminiscent of credit score bureaus, commerce expertise, private ensures, monetary statements, and financial institution references

  • Analyze info to guage credit score worthiness

  • Help in consumer situation decision and addressing credit score wants

  • Guarantee compliance to firm and credit score insurance policies, auditing procedures, and division objectives and requirements

  • Help in guaranteeing consistency and high quality of course of and choices throughout the corporate

  • Help cross-training and line-balance alternatives to help enterprise companions

  • Appropriately assess danger when enterprise choices are made, demonstrating explicit consideration for the agency’s fame and safeguarding Citigroup, its shoppers and belongings, by driving compliance with relevant legal guidelines, guidelines and laws, adhering to Coverage, making use of sound moral judgment concerning private habits, conduct and enterprise practices, and escalating, managing and reporting management points with transparency.


  • 1-3 years of name heart expertise an asset (inbound and outbound)

  • Expertise in credit score, lending, and dealing inside a monetary division

  • Working data of studying and deciphering on-line credit score stories from Trans Union, Equifax and/or Dun & Bradstreet

  • Resolve advanced points instantly with shoppers or third events

  • Proficient pc and keyboarding abilities with a deal with Microsoft Workplace functions (Phrase, Excel and PowerPoint)

  • Capability to ship clear and concise written and verbal communication

  • Expertise with industrial surroundings an asset

  • Bilingual in French and English


  • Excessive College diploma or equal

  • This job description gives a high-level evaluation of the varieties of work carried out. Different job-related duties could also be assigned as required.

Job Household Group:

Operations – Providers

Job Household:

Credit score Upkeep

Time Kind:

Full time

Citi is an equal alternative and affirmative motion employer.

Certified candidates will obtain consideration with out regard to their race, shade, faith, intercourse, sexual orientation, gender id, nationwide origin, incapacity, or standing as a protected veteran.

Citigroup Inc. and its subsidiaries (“Citi”) invite all certified candidates to use for profession alternatives. In case you are an individual with a incapacity and wish an affordable lodging to make use of our search instruments and/or apply for a profession alternative evaluation Accessibility at Citi ( .

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Citi is an equal alternative and affirmative motion employer.

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