Calling all innovators – discover your future at Fiserv.
We’re Fiserv, a worldwide chief in Fintech and funds, and we transfer cash and data in a means that strikes the world. We join monetary establishments, firms, retailers, and shoppers to 1 one other thousands and thousands of occasions a day – shortly, reliably, and securely. Any time you swipe your bank card, pay via a cell app, or withdraw cash from the financial institution, we’re concerned. If you wish to make an influence on a worldwide scale, come make a distinction at Fiserv.
Bi-lingual Account Supervisor
What does a profitable Bi-lingual Account Supervisor do at Fiserv?
You’ll characterize Fiserv Service provider Companies and act as the first contact for creating and managing operational relationships, driving consumer satisfaction, and the general consumer service expertise. You’ll work carefully with the Relationship Supervisor and Account Assist groups to supervise the day-to-day relationship of the consumer course of and make sure deliverables are met accordingly to contractual agreements. You’ll work advanced, pressing and escalated points whereas constructing relationships. You function the primary level of contact for guiding actions and sources throughout the firm because it pertains to consumer operational points. You might also work with shoppers to domesticate new alternatives and ahead potential new arrange/cross promoting alternatives to the suitable channels. You need to possess an in depth data of insurance policies and procedures with a broad understanding of the consumer operation. At Fiserv Service provider Companies, we guarantee well timed follow-up and escalation of consumer points to attenuate disruption of service and general influence to our shoppers.
What is going to you do:
Handle a portfolio of mid-market shoppers. Offering assist with pricing, reconciliation, extra places, POS upgrades, POS escalations, and so on. each proactively and reactively.
Establish cross gross sales alternatives and facilitating implementation and activation.
Present an ongoing relationship growth via proactive efforts, together with outbound calls to shoppers with the intention to enhance income retention.
Guarantee full and immediate decision for average to advanced operational inquiries from massive enterprise shoppers straight and different areas inside Fiserv.
Analyze and monitor the consumer’s processing surroundings to id and implement options that create operational effectivity and/or value financial savings.
Create and keep correct and up-to-date consumer profiles to incorporate contract info, and communication logs.
Present consumer training and coaching as required.
Help relationship managers with day-to-day operational assist wants for giant enterprise shoppers together with add on places, account modifications, pricing, funding and reconciling inquiries.
What you will want to have:
2 years of account administration expertise.
Bi-lingual, English and French
Sturdy Consumer Relationship constructing expertise with excessive expectation for possession of points.
Fee business data and expertise.
What could be nice to have:
Technical background useful, not required, to help with troubleshooting tools points.
MSA, Treatment, Consumer Line, Enterprise Monitor, Service provider Supervisor, Microsoft Groups, Excel, and FDPOS data.
Background in a majority of those areas: banking, card processing, service provider processing, verify companies, pay as you go, various funds and expertise.
Thanks for contemplating employment with Fiserv. Please:
Apply utilizing your authorized title
Full the step-by-step profile and fasten your resume (both is appropriate, each are preferable).
What it’s best to find out about us:
Fiserv is a worldwide fintech chief with 40,000-plus (and rising) associates proudly serving shoppers in additional than 100 nations. As a FORTUNE™ 500 firm, considered one of Quick Firm’s Most Revolutionary Corporations, and a high scorer on Bloomberg’s Gender-Equality Index, we’re dedicated to excellence and purposeful innovation.
Our dedication to Range and Inclusion:
We are going to be certain that people with disabilities are supplied affordable lodging to take part within the job utility or interview course of, to carry out important job capabilities, and to obtain different advantages and privileges of employment. Please contact us to request lodging.
Warning about pretend job posts:
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