Behaviour Intervention & Conduct Case Manager

Western University

Classification & Regular Hours

Hours per Week: 35

Salary Grade: 16

About Western

Western University delivers an academic experience second to none. Western challenges the best and brightest faculty, staff and students to commit to the highest global standards. Our research excellence expands knowledge and drives discovery with real-world application. Western attracts individuals with a broad worldview, seeking to study, influence and lead in the international community. Since 1878, The Western Experience has combined academic excellence with life-long opportunities for intellectual, social and cultural growth in order to better serve our communities.

About Us

The Student Support & Case Management department helps students who are experiencing challenges get back to thriving by facilitating a coordinated response at both the individual and community level. We support students in navigating resources and making informed decisions.


The Behaviour Intervention & Conduct Case Manager coordinates the non-academic behaviour management and discipline process of the Western University community. Reporting to the Manager, Student Support & Case Management, the Behaviour Intervention & Conduct Case Manager directs and oversees investigations under the University Student Code of Conduct (non-academic).

The role receives complaints and undertakes investigation, adjudication and assignment of outcomes within the Western University Student Code of Conduct. Following the principals of procedural fairness, the role provides students the opportunity to understand and accept accountability. The Manager also creates and sustains an effective learning environment by designing educational sanctions and outcomes, based in restorative principles, which foster ethical development, personal accountability and contributes to the learning outcomes of the unit.



  • Undergraduate degree in, Psychology, Law, Criminology, or other related discipline
  • Master’s Degree is preferred
  • Formal Mediation Certificate would be an asset
  • Training in Violence Risk and Threat Assessment; Violence Response and Investigation preferred

  • 5 years’ experience in behaviour management, conduct, or judicial affairs in a university setting
  • Mediation experience and/or experience with alternative dispute resolution and resultative justice model
  • Experience interacting and establishing credibility with multiple stakeholders and maintaining collaborative working relationships within a University setting preferred
Knowledge, Skills & Abilities:

  • Excellent verbal and written communication skills and confidence dealing with all levels of an organization
  • Possesses a reputation for resourcefulness with a strong sense of accountability and initiative
  • Ability to work well under pressure and handle multiple conflicting priorities in a fast-paced environment with frequent interruptions
  • Ability to handle diverse situations, multiple projects and rapidly changing priorities
  • Self-driven, independent thinker who is highly motivated and possesses an intrinsic passion for quality
  • High degree of professionalism with outstanding ability to work effectively and efficiently with internal and external clients at all levels of management
  • Creative problem-solving skills and sound professional judgment, especially regarding confidential/sensitive matters
  • Demonstrated ability to apply creativity, innovation and resourcefulness to daily work
  • Demonstrated commitment to ongoing learning and professional development
  • Ability to make decisions and recommendations that are clearly linked to the organization’s strategy and goals
  • Ability to handle details with a high degree of accuracy and to organize and prioritize a high volume of work to meet deadlines
  • Ability to identify and respond to contentious or politically sensitive issues with discretion
  • Capacity to handle risk and uncertainty, while being decisive in ambiguous situations

Background Checks

Please note, successful applicants may be required to produce a current vulnerable sector record check(s) from a police service prior to commencing employment.

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources at [email protected] or phone 519-661-2194.

Please Note:

Effective September 7, 2021, all employees and visitors to campus are required to comply with Western’s COVID-19 Vaccination Policy.

We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

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