Audience and Donor Services Representative

Job title:

Audience and Donor Services Representative

Company

Job description

The National Ballet of Canada is looking for a committed and enthusiastic Representative to work in the Call Centre and on-site Box Office within the Audience & Donor Services (ADS) Department beginning in August 2025.The ADS Department offers a dynamic experience within an exciting and fast-paced environment. This is a Part-Time, Seasonal position due to the nature of the work. The contract runs until the end of the Ballet’s season, June 30, 2026, followed by the possibility of renewal which would start at the beginning of the next season, July 1, 2026. This is a unionized position and is subject to the terms of the Collective Bargaining Agreement (CBA) between the company and IATSE Local B-173.Duties and Responsibilities

• Responsible for inbound phone sales which include processing ticket sales, In Studio classes, and subscription renewal calling
• Responsible for outbound calling which includes donation and subscription sales for acquisition and renewals
• Reception coverage; answer inquiries over the phone, on email and in person, greet guests and visitors, assist with deliveries, and other administrative duties as assigned
• Complete in-person transactions and provide patron services at the Box Office located at the Four Seasons Centre for the Performing Arts
• Administer membership renewal calls, as required
• Stay informed and knowledgeable in all aspects of The National Ballet of Canada including repertoire, events, membership, In Studio, policies and procedures
• Assist with patron inquiries and resolve any issues with professionalism over the phone, through email correspondence and in person
• Provide administrative support to the management team and assist with related processing, database maintenance and other administrative tasks
• Maintain a professional attitude and appearance while representing The National Ballet of Canada
• Required to stay current with legislative training, as it pertains to customer service (ie. AODA, Ontario Health and Safety Act)

Work Requirements

• Weekday, evening, and weekend shifts as required
• Available to work a minimum of 20 hours per week during performance season (November, December, March and June) and a minimum of 15 hours per week during non-performance season
• Provide availability for at least 3 weekend shifts (Saturday and/or Sunday) during the performance season
• Location: Call-Centre at The Walter Carsen Centre (primary) and the Box Office at the Four Seasons Centre for the Performing Arts (performance season and as required)

Expected salary

Location

Toronto, ON

Job date

Sat, 02 Aug 2025 03:15:41 GMT

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