Applications Engineer in Richmond, British Columbia

We’ve an thrilling alternative in an organization that’s making a real distinction. Saltworks Applied sciences (www.saltworkstech.com) is a worthwhile and rising know-how chief in Superior Industrial Desalination and Lithium Refining. Our progressive applied sciences are put in globally, treating industrial water for merchandise you utilize every single day, whereas additionally serving to to propel the electrical car revolution by mining lithium from water.

Situated in Richmond, BC, we provide significant and thrilling work in a collaborative surroundings, pushed by innovation and problem-solving. We strongly worth a optimistic angle, onerous work, smarts, and dedication to see issues via.

The position:

We’re looking for a Purposes Engineer (Buyer Technical Assist) with a robust acumen in technical triage and delegation, paired with a level/diploma in Chemistry or Chemical or Built-in Engineering. This position requires 1 to 2 years of post-graduate working expertise in buyer technical help throughout the industrial equipment or methods area.

In a buyer technical help capability, you’ll take part in thrilling initiatives whereas working straight with trade main shoppers. A key facet of your position might be to meticulously assessment and successfully triage technical queries associated to our product traces post-project handover. This can contain supporting prospects remotely setup by way of electronic mail, telephone, reside distant plant HMI (Human-Machine-Interface) entry, and so forth.

Working at Saltworks, you’ll collaborate with engineering groups, mission managers, and senior leaders who’re eager on sharing their information and experience, setting you up for a learning-rich journey. This hands-on position will sharpen your expertise in Course of, Controls, Mechanical Engineering, and industrial system operations.

Your key obligations might be:

• Serving as the primary level of contact for buyer technical queries. This entails managing buyer communication with utmost effectivity, guaranteeing points are addressed promptly and buyer satisfaction is maintained.

• Managing the client question from begin to end. This entails conducting efficient triage of points, gauging their urgency, and both:

• Performing distant technical help via troubleshooting, diagnosing, and resolving the problem your self; or

• Routing the problem to the related engineering or mission groups, acquiring a decision, and delivering the answer to the client.

• Creating, revising, and upholding detailed help documentation, pointers, and procedures for buyer and inside use.

• Collaborating throughout engineering and mission administration divisions to determine options for advanced technical challenges.

• Sustaining complete information of our product choices to supply authoritative help and steering to our shoppers.

• Bringing ahead design suggestions, driving steady enchancment, and innovation inside our engineering groups.

• Alternatives to develop into an issue knowledgeable will full administration help, enabling you to take care of and develop your technical expertise whereas additionally creating engineering and mission administration expertise.

You’ll be a terrific match if in case you have:

• A Chemistry diploma or a Chemical or Built-in Engineering diploma or diploma.

• 1 to 2 years of post-graduate expertise with a confirmed monitor document of technical help proficiency and triage in a fast-paced industrial surroundings.

• Fingers-on expertise with system diagnostics, together with hydrostatic, mechanical, electrical, and course of management commissioning or subject work.

• Familiarity with industrial security requirements pertaining to mechanically and electrically energized methods.

• Distinctive analytical and important considering skills, with a robust orientation towards security and threat administration.

• Glorious communication expertise and the capability to work successfully with various groups and prospects.

This place additionally requires these common ability units:

• Glorious verbal and written communication expertise in English.

• The power to prepare, prioritize, and preserve a top quality of labor, whereas shortly studying new expertise.

• Impeccable consideration to element and a way of urgency in finishing prospects’ inquiries on time.

• The power to work effectively in a team-focused surroundings.

• A robust dedication to delivering top quality work, whereas assembly deadlines.

• Constructive angle, can-do method, and willingness to roll up your sleeves and pitch in as required.

• Fingers-on troubleshooting expertise (not important, but helpful).

Why be a part of Saltworks?

We’ve an excellent staff that’s keen about innovation and fixing key environmental challenges going through our planet.

Be part of a staff pioneering the way forward for water! A few of our prospects embrace world-leading electrical car makers, producers, semiconductor corporations, mining firms, agriculture corporations, and extra!

We provide:

• A collaborative and rewarding work surroundings.

• A various and inclusive staff that has been key to our success.

• A aggressive compensation bundle that features the next advantages:

• Medical

• Dental

• Imaginative and prescient

• RRSP matching

• Life Insurance coverage

• AD&D protection

• Training allowance

• A tradition that helps security, innovation, studying, and teamwork.

• Enjoyable social actions and firm occasions.

Easy methods to Apply:

If you want to be part of a globally acknowledged staff, please submit your resume (cowl letters will not be required).

Whereas we sincerely admire all purposes, solely these candidates chosen for an interview might be contacted. All purposes are thought-about confidential.

Kindly, no recruiters.

INDS

#LI-Onsite

Powered by JazzHR