Analyst, Quality Improvement Information Systems

Fraser Health

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Why Fraser Health?:

Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of nearly 40,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.
Twelve acute care hospitals, BC’s first dedicated outpatient care and surgery centre and a wide range of services in public health, home health, mental health and long-term care facilities – all within Metro Vancouver and the Fraser Valley. Known as one of the most desirable place to live in the world, these dynamic communities along with inspiring scenery and easy access to an abundance of outdoor activities provide an amazing quality of life.
  • Effective October 26th, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.
We are proud of the innovation, dedication, integrity and tenacity of our physicians, employees and volunteers. More than any building or technology, it’s our people who make Fraser Health distinct.
We currently have an exciting opportunity for a Relief Full Time Analyst to provide qualitative and quantitative data analysis, information and education to support business process and data quality improvement.

Your main responsibilities will be:
  • Assists in the implementation of assigned projects including process mapping, review and testing of system and application functionalities related to business processes; establishes and maintains databases including electronic linkages to enable staff to collect and input data into the computerized system; monitors key data and related metrics for review, reporting and analysis.
  • Develops and implements systems and processes to monitor data input quality, accuracy and consistency in compliance with business processes at various offices within the designated program; compiles and coordinates data to populate key performance indicators for release to clinical and operational leaders and designated external stakeholders; prepares statistical reports for review and comment, as required.
  • Conducts regular audits to monitor business and operational processes related to data quality; analyses, compiles and reports on data findings to leadership teams, front line staff and the Data Governance Committee as required; identifies data errors; develop recommendations and implements data correction strategies, as directed.
  • Acts as subject matter expert on related program processes and clerical functions by providing advice and recommendations to the PQI team to improve information system functionalities.
  • Coordinates the data verification and corrections for PQI processes by reviewing information inputted by staff, faculty and PQI students; develops and/or implements recommendations for corrections into the system, as required to meet reporting.

As the successful candidate, you have:
Diploma in Computer Science, plus three (3) years recent, related experience or an equivalent combination of education, training and experience. Minimum one (1) year experience using the IHI Model for Improvement approach to quality improvement and data visualization using Shewhart Control Charts. Working knowledge of quality improvement software programs and platforms preferred. Examples include SQC Pack, Systems2Win, StudyIT and Compass Project Management.
Valid BC Driver’s License and access to a personal vehicle for business related purposes.

If this sounds like the ideal role for you, here are more reasons why you should apply:
  • A career that offers you the opportunity to work in a fast growing and exciting organization with health care providers who are excellent in their respective fields.
  • Fantastic opportunities for support and management roles are available as you advance within the organization.
  • Competitive salary package, including comprehensive health benefits coverage.
  • An opportunity to make a difference every single day in the world of health care.
Are you ready to take the next step in your career? Apply today so we can continue the conversation and make a difference in the communities we serve. We value diversity in the work force and seek to maintain an environment of Respect, Caring & Trust.
Fraser Health values diversity in the work force and strive to maintain an environment of Respect, Caring & Trust. Find out what it’s like to work here. Like us on Facebook(@fraserhealthcareers), follow us on Twitter & Instagram(@FHCareer), or connect with us on LinkedIn (fraserhealthcareers) for first-hand employee insights!

Detailed Overview:


Supporting the Vision, Value, Purpose and Commitment of Fraser Health including service delivery that is centered around patients/clients/residents and families:

Within Fraser Health, Physician Quality Improvement (PQI) governance structure is tripartite -Specialist Services Committee (SSC), Fraser Health and physicians. The SSC is a partnership between Doctors of BC and the Ministry of Health, provides funding, structure and support to PQI in each health authority that supports physicians in participation in QI activities through QI training and completion of a QI project.

The Analyst, Process Improvement & Information Systems is responsible for providing qualitative and quantitative data analysis, information and education to support business process and data quality improvement; coordinates activities related to information system development and implementation such as workflow design and documentation, user-defined functionality testing and education; collaborates with managers and other staff to ensure clerical functions, data and information collection are aligned with business processes, internal and external reporting requirements for PQI.

Responsibilities:

  • Assists in the implementation of assigned projects including process mapping, review and testing of system and application functionalities related to business processes; establishes and maintains databases including electronic linkages to enable staff to collect and input data into the computerized system; monitors key data and related metrics for review, reporting and analysis.
  • Develops and implements systems and processes to monitor data input quality, accuracy and consistency in compliance with business processes at various offices within the designated program; compiles and coordinates data to populate key performance indicators for release to clinical and operational leaders and designated external stakeholders; prepares statistical reports for review and comment, as required.
  • Conducts regular audits to monitor business and operational processes related to data quality; analyses, compiles and reports on data findings to leadership teams, front line staff and the Data Governance Committee as required; identifies data errors; develop recommendations and implements data correction strategies, as directed.
  • Acts as subject matter expert on related program processes and clerical functions by providing advice and recommendations to the PQI team to improve information system functionalities.
  • Coordinates the data verification and corrections for PQI processes by reviewing information inputted by staff, faculty and PQI students; develops and/or implements recommendations for corrections into the system, as required to meet reporting .
  • Provides training and education to operational, clinical and clinical support staff on the database systems used to collect information and the methods for collecting the information to ensure consistent and quality collection of data in the appropriate format for data storage, report generation and analysis.
  • Assists in the processing of reviewing systems change requests; investigate issues and assesses feasibility of such changes for implementation.
  • Co-leads with the PIQ Advisor(s) to ensure consistency of practices and sustainment of systems; identifies and resolve process issues, co-chair meetings and leads related working groups.
  • Participates in relevant meetings, working groups as required.

Qualifications: Education and Experience

Diploma in Computer Science, plus three (3) years recent, related experience or an equivalent combination of education, training and experience. Minimum one (1) year experience using the IHI Model for Improvement approach to quality improvement and data visualization using Shewhart Control Charts. Working knowledge of quality improvement software programs and platforms preferred. Examples include SQC Pack, Systems2Win, StudyIT and Compass Project Management.

Valid BC Driver’s License and access to a personal vehicle for business related purposes.

Skills and Abilities

Demonstrates the LEADS capabilities of Leads Self, Engages Others, Achieves Results, Develops Coalitions and supports Systems Transformation.

Professional/Technical Capabilities

  • Working knowledge of QI systems and QI methodologies; Model for Improvement methodology preferred.
  • Ability to operate related equipment including applicable software applications
  • Knowledge of contract management and performance improvement as it relates to contracted delivery of health services
  • Knowledge of risk management concepts and practices
  • Ability to gather, review, interpret, analyze and evaluate systems data
  • Ability work in a dynamic environment with changing priorities
  • Ability to work independently and as a member of a team
  • Ability to develop and maintain effective working relationships with others internal and external to the organization
  • Ability to develop and maintain rapport with external and external stakeholders
  • Ability to organize and prioritize information and tasks
  • Physical ability to perform the duties of the position

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