Administrative Assistant – Full Time – Work from Home

True North Disability Services

Location: Surrey, BC

Job Title: Administrative Assistant

Job Type: Full-Time – Work from Home

Industry: Financial Services

At True North, we are looking for individuals who are reliable, will show up for work every day, will conduct themselves in a professional manner, will handle 100 plus calls per day and will always deliver exceptional customer service to our clients. This role offers the applicant the flexibility to work remotely or from the office. (Please note that we require applicants to live and work within the Metro Vancouver or Fraser Valley regional districts.)

TNDS is a tax consulting firm specializing in the Disability Tax Credit (DTC) and recovering unused credits and benefits for our clients. If growth and development is important to you, then we want to work together to develop a plan so that you can achieve your goals at TNDS.

As a Full-time Administrative Assistant, your primary focus will be to manage both inbound and outbound client correspondence. You will also be responsible for confirming the accuracy of all client documents. Your goal should be to deliver exceptional customer service during every interaction with the client and maintain a high level of accuracy during this process. Your effectiveness will be measured by your ability to meet or exceed KPI’s and objectives set out at the beginning of each fiscal year.

As an Administrative Assistant your core responsibilities will include:

Responding to incoming phone calls and phone and web inquires in a timely fashion

Providing exceptional customer service during all interactions with clients (Phone, Email & In Person)

Contacting potential clients by phone and email to obtain missing information or documentation

Maintaining customer records in a timely and accurate manner by updating account information in our CRM

Managing document flow and data accuracy/integrity for all new and potential clients

Meeting or exceeding all KPI’s for your position

Note that successful candidates should have a minimum typing speed of 60 words per minute.

We’ve worked hard to maintain the best customer experience and have received fantastic reviews (check them out yourself on Google, Facebook or the Better Business Bureau), and we’re looking to continue with this level of customer service.

What’s it like to work at True North Disability Services? Copy and paste this link to find out what our team members think!

At True North, the health and wellness of our team is of the utmost importance. During these challenging times, we have adapted to offer remote on boarding, training and working environments for our staff.


Extended health care
Dental care
Job Type: Full-time

Job Types: Full-time, Permanent


  • Dental care
  • Extended health care


  • 8 hour shift
  • Monday to Friday

Supplemental pay types:

  • Bonus pay


  • Secondary School (preferred)

Work Location: Hybrid remote in Surrey, BC

Apply Now
To help us track our recruitment effort, please indicate in your cover//motivation letter where ( you saw this job posting.

Leave a Reply