Account Coordinator, Membership

Job title:

Account Coordinator, Membership

Firm

MLSE

Job description

Firm Description

At Maple Leaf Sports activities & Leisure Partnership (MLSE), we’re dedicated to creating an inclusive office that’s consultant of our neighborhood and the place all staff really feel they belong and might attain their full potential. We’re Canada’s preeminent chief in delivering high-quality sport and leisure experiences and certainly one of North America’s main suppliers of outstanding fan experiences. We’re the guardian firm of the Nationwide Hockey League’s Toronto Maple Leafs, the Nationwide Basketball Affiliation’s Toronto Raptors, Main League Soccer’s Toronto FC, the Canadian Soccer League’s Toronto Argonauts and growth groups with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Professional League) and Raptors Rebellion Gaming Membership, the Toronto Raptors Esports franchise within the NBA 2K League.

MLSE owns and/or operates all of the venues our groups play and practice in, together with Scotiabank Area, BMO Discipline, Coca-Cola Coliseum, Ford Efficiency Centre, BMO Coaching Floor, and OVO Athletic Centre. We additionally present followers in Toronto with unimaginable stay music and leisure occasions, in addition to distinctive culinary experiences by means of our eating places (e11even and RS) and golf equipment (Sizzling Range Membership, ScotiaClub and Platinum Membership). By way of MLSE Basis, we’ve invested greater than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we offer a spot the place youth dealing with limitations use sport to acknowledge and attain their potential.

We obtain all of this by means of our Frequent Objective – to unite and empower our staff to create extraordinary moments for our followers and one another. Come be part of the workforce.

Job Description

As an Account Coordinator on the Membership Workforce, you can be the primary level of contact for Season Ticket Members and followers who’re contacting MLSE. On this function, you can be answerable for servicing inbound name and e-mail requests associated to, however not restricted to, ticketing material. Your main goal shall be to ship excellent service to inquiring followers and to troubleshoot and resolve service instances as required.

On this part-time function, you’ll obtain a weekly shift schedule that shall be assigned based mostly on the necessities of the enterprise throughout that timeframe, with an anticipated minimal of 32 hours per week. On sport days particularly, there shall be shifts scheduled exterior of standard enterprise hours, primarily centered on pre-game cellphone line protection.

As a part of the workforce, additionally, you will be answerable for supporting the achievement of our annual division aims. The profitable candidate ought to have an revolutionary mentality that may downside clear up and thrive in a fast-paced atmosphere.

Place: Half-time

Contract Size: 12 Months

• Meet or exceed all assigned efficiency KPI’s.
• Present excellent service and communication in addressing all inbound cellphone calls, emails, or chatbot messages.
• Assist to all different service initiatives and packages as required together with however not restricted to the Member relocation occasions, sport day duties, and numerous Member networking occasions each out and in of the venue.
• Take part in strategic and revolutionary pondering workouts to problem the established order.
• Work along side your entire Ticketing workforce to succeed in division objectives and aims.
• Take part in particular tasks and carry out different associated duties as requested.

{Qualifications}

Notice: Earlier than reviewing the {qualifications} listed under, we would like you to know that we perceive chances are you’ll not meet all of the {qualifications} described and produce other related experience and expertise. We invite you to please share this with us within the “Message to the Hiring Supervisor” part of our on-line utility.

• Related expertise in growing gross sales and repair relationships is good.
• Accessible to work evenings, weekends, and holidays as the necessity arises.
• TicketMaster and ARCHTICS data is an asset however not important.
• Salesforce data is an asset however not important.
• An ongoing consciousness and responsiveness to shopper happiness.
• Demonstrated capacity to construct and develop skilled relationships.
• Assured consumer of Microsoft 360 – Phrase, Excel, Outlook, PowerPoint.
• Skillful at listening, understanding, and speaking successfully.
• A self-starter with a mature, skilled demeanor and presence.
• Alert and receptive to shifting calls for inside a fast-paced, altering atmosphere.
• Snug and able to delivering inside a deadline-driven atmosphere, making use of time administration and organizational abilities.

Extra Info

Apply by: March fifteenth, 2024

We thank all candidates for his or her curiosity, nevertheless, solely these chosen for an interview shall be contacted.

At MLSE, we’re dedicated to constructing an equitable, numerous and inclusive group.

We’re an equal alternative employer and we don’t discriminate on the idea of race, ancestry, native land, color, ethnic origin, citizenship, creed, intercourse, sexual orientation, gender id, gender expression, age, document of offences, marital standing, household standing or incapacity. MLSE will present affordable lodging for certified people with disabilities within the job utility course of. You probably have issue utilizing our on-line utility system and also you want an lodging attributable to a incapacity, please e-mail . Please be aware this e-mail is just for lodging requests. Resumes despatched to this e-mail tackle won’t be thought of.

Anticipated wage

Location

Toronto, ON

Job date

Solar, 10 Mar 2024 07:28:08 GMT

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