Payments Repair Operator

Royal Bank of Canada

Job title:

Payments Repair Operator

Company

Royal Bank of Canada

Job description

Job SummaryJob DescriptionWhat is the Opportunity?This position is responsible for processing payments received manually and electronically into Funds Transfer System, as part of an essential business unit within Global Services.Receives, investigates, and responds to all customer inquiries and complaints regarding banking products and services; processes basic bank service transactions. Applies experience and complete working knowledge of the job and policies/practices to perform a combination of routine tasks and varied administrative/operational assignments.What will you do?

  • Responsible for the timely and accurate processing and verification of payment s, as per hourly requirements, utilizing all available tools and resources i.e. SRF; Unit Directory; Broadcast Messages; CPA Banks/Trust/Credit Directories; co-workers etc
  • Ensures all required fields, on Payments being repaired, are completed and formatted properly.
  • Enter; Repair and/or Verify payments in Funds Transfer in strict accordance to SWIFT; LYNX.; CPA.; FED; CHIPS; Industry Guidelines; and RBC Policy.
  • Ensures all assigned queues are cleared to meet established deadlines and displays flexibility relative to working occasional overtime and supporting the US coverages as necessary
  • Further ensure that operational, financial and reputational risk is mitigated through the prioritization of workflow and being aware of various cut-off times and associated responsibilities.
  • Adhere to the overall business KPI requirements of 12.5 per month in keeping errors to a minimum

What do you need to succeed?

  • 2-4 years’ experience in a financial services environment
  • Strong organizational & decision-making skills
  • Fluent with Microsoft office suite of products and be technologically independent.
  • •Shift Flexibility (Evenings, weekends, statutory holidays as required)
  • •In-depth knowledge of day-to-day Payments Processing procedures
  • •Teamwork and co-operation

What’s in it for you?

  • We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
  • Leaders who support your development through coaching and managing opportunities
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Opportunities to do challenging work
  • Flexible work/life balance options

Job Skills Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time ManagementAdditional Job DetailsAddress: 180 WELLINGTON ST W:TORONTOCity: TORONTOCountry: CanadaWork hours/week: 0Employment Type: Part timePlatform: TECHNOLOGY AND OPERATIONSJob Type: Contract (Fixed Term)Pay Type: SalariedPosted Date: 2025-05-06Application Deadline: 2025-05-13Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .

Expected salary

Location

Toronto, ON

Job date

Thu, 08 May 2025 00:50:01 GMT

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