Bilingual Associate, Medical Information

Career Category

Medical Services

Job Description

HOW MIGHT YOU DEFY IMAGINATION?

You’ve worked hard to become the professional you are today and are now ready to take the next step in your career. How will you put your skills, experience and passion to work toward your goals? At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies, reaching over 10 million patients worldwide. Come do your best work alongside other innovative, driven professionals in this meaningful role.

Position: Bilingual Associate, Medical Information

Reports to: Senior Manager, Medical Information

Location: Mississauga Flexible Commuter

Live

What you will do

Let’s do this. Let’s change the world. In this vital role you will answer and triage incoming inquiries to Amgen Medical Information.

Responsibilities

• Provides medical information responses for routine inquiries with high quality customer service and documents according to internal guidelines
• Identifies and reports adverse events and product complaints within one business day
• Processes medical information requests (e.g. fulfillment) via email, fax, and postal mail as per internal guidelines
• Provides after-hours on call support as needed via department cell phone, this will rotate amongst the team
• Supports Medical Information Product Champions with literature searches and complex inquiries
• Maintains knowledge of policies and procedures including product knowledge, SOPs, protocols, GCPs, and all applicable regulatory requirements.
• Performs other duties as assigned

Win

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The organized professional we seek is a great communicator with these qualifications.

Basic Qualifications:

Bachelor’s degree

AND

Bilingualism in English and French- comprehension, speaking, reading, and writing

AND

Must be able to work 9am-5pm Eastern Time

Preferred Qualifications:

• MSc, PhD, PharmD, MBiotech
• Experience in Medical or Drug Information
• Experience in the biopharmaceutical industry and/or strong knowledge of the pharmaceutical drug development process
• Strong organizational and interpersonal skills
• Attention to detail
• Ability to balance multiple tasks
• Demonstrated time management skills
• Ability to work in a team environment and/or independently as needed
• Practical experience in patient care
• Outstanding computer and keyboarding skills (proficient in Microsoft Office)

Thrive

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

careers.amgen.com

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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