Director, Patient Support Programs

At Gilead Sciences Canada Inc. we take pride in being recognized as one of Greater Toronto’s Top Employer 2024. Click here to find out why Gilead Sciences Canada is a top employer!

Chez Gilead Sciences Canada Inc., nous sommes fiers d’être reconnus comme l’un des meilleurs employeurs du Grand Toronto pour 2024. Cliquez ici pour en savoir plus sur les raisons de notre succès.

For Current Gilead Employees and Contractors:

Please log onto your Internal Career Site to apply for this job.

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.

Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.

Job Description

Being Here Matters!

At Gilead, Creating Possible drives everything we do. It’s evident in our mission and core values. This is how we built a culture of excellence that is fueled by a passion for improving the lives of people around the world and advancing the care of patients suffering from life-threatening diseases.

We are driven to develop lifesaving products that make a difference for patients around the world. Every day, we to transform the promise of science and technology into breakthrough, innovative therapies that have the power to cure, prevent or treat disease. As a research-based bio pharmaceutical company, we are revolutionizing healthcare by bringing medicines to patients in the areas of unmet need including HIV/AIDS, liver diseases, hematology, oncology, and inflammatory diseases. When you join Gilead, you join our mission to change the world by enabling people to live healthier and more fulfilling lives.

The Role:

Reporting to the Sr. Director Commercial Operations, the Director of Patient Support Programs (PSP) will play an important strategic role within the organization. This role is responsible for the development and execution of patient support program strategy and design for our complete portfolio of medicines. As the leader of the Patient Support Team, this individual will take a vested interest in the coaching and development of others. Successful candidates must be proven leaders, capable of developing, managing, and innovating within the patient support program space. They must also bring a bias for action, drive for success, and a passion for helping patients.

How you will help ‘Create Possible’:

• Build and design an overarching PSP vision and strategy (across therapeutic areas) with a focus on enabling patient success.
• Lead the Gilead PSP Team to ensure seamless program delivery to patients and key partners while differentiating Gilead as an innovative leader.
• Lead the development and delivery of a governance model for the overarching patient services process and issue management process across all portfolios.
• Work pro-actively and reciprocally with cross functional teams to maximize insights and adjust to the dynamics of the market to provide a seamless patient first approach.
• Identify, manage and maximize third party vendor relationships to drive innovation and efficiency in the delivery of patient programs to positively impact the patient journey.
• Responsible for departmental Budgeting, Procurement and Financial Reconciliations to ensure adherence to contracts in place with third party vendors.
• Knowledgeable of the current customer/marketplace, key dynamics and policies in addition to key competitors and strategies from a patient programs and services perspective.
• Cultivate external relationships with customers or organizations that may play a critical role in the disease area. Work closely with key external leaders in the field to implement post prescription projects to compliantly optimize patient management and outcomes.
• Work closely with legal as required to ensure all regulations and compliance measurers are managed appropriately in the context of patient support programs.
• Participate in the Cross Functional Channel Team (Trade, Quality, CMC Regulatory, Patient Support, Brand and Legal) to ensure consistent channel performance.
• Build and drive success across the broader Commercial Operations Team.

Knowledge, Experience & Skills:

• 10+ years of related experience in biotech or pharmaceuticals industry and a BS or BA degree, including leadership experience
• MBA or other advanced business degree desired. Fluency in English required
• Fluency in French strongly preferred
• Six Sigma certification preferred
• 7+ years of previous experience in pharmaceutical or vendor patient support program role
• 2+ years in similar strategic role is required
• Successful track record of mentoring and developing others, as well as leading through change
• Demonstrated ability to successfully lead complex negotiations and contracting
• Strong working knowledge of Canadian pharmaceutical PSP landscape and Spec Pharma and hospital partners
• Strong ability to lead and inspire change
• Strong aptitude to work on complex problems in ambiguous and dynamic environments
• Working knowledge of regulatory, compliance and trade laws for the pharmaceutical industry
• Self-starter, highly motivated and accountable to deliver results at a very high standard
• Strong project, time and financial management, analytical skills, communication and interpersonal skills
• Adaptability and strong advocate for change, ability to influence internally and externally
• Works well in a highly collaborative matrixed environment and cross-functional approach
• Ability to execute with strong attention to detail and organizational skill

Gilead Core Values:

• Integrity (doing what’s right)
• Teamwork (working together)
• Excellence (being your best)
• Accountability (taking personal responsibility)
• Inclusion (encouraging diversity)

Gilead Leadership Commitment:

• I AM BOLD in aspiration and AGILE in execution.
• I CARE and make time for people.
• I LISTEN, speak openly and explain the “why.”
• I TRUST others and myself to make sound decisions.
• I OWN the impact of my words and actions.

We are committed to creating a healthier world for everyone – no matter the challenges ahead of us. Through bold and transformative science, we’re driving innovation that has the potential to become the next generation of life-changing medicines. Our ambition is evident in our mission. Because the impossible is not impossible. It’s what’s next.

For Current Gilead Employees and Contractors:

Please log onto your Internal Career Site to apply for this job.

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