BioAdvance Product Manager

Johnson & Johnson Innovative Medicine is recruiting for a BioAdvance® Product Manager, located in Toronto, Canada.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges.

We know that the success of our business – and our ability to deliver meaningful solutions – depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential.

At Johnson & Johnson, we all belong.

We are seeking a highly motivated and experienced Product Manager to lead the development and management of CRM and integrated systems supporting the BioAdvance® patient support program (PSP) management, with a focus on understanding business processes to drive system improvements aligned with organizational goals. The successful candidate will play a key role in driving the product vision, strategy, and roadmap for our core system and integrated solutions, ensuring they meet the unique needs of patient services. As the business functional expert, you will ensure that our systems meet the needs of our PSP. You will work closely with cross-functional teams, including BioAdvance® Patient Experience Managers, Patient Engagement Team, Access & Affordability, IT, and customer support, to ensure seamless delivery of features and integrations that improve patient care and operational efficiency. Your goal is to streamline processes that improve patient engagement, adherence, user experience and overall program effectiveness!

Key Responsibilities:

• Develop, communicate and implement the product roadmap for core system and integrated solutions tailored for BioAdvance® PSP management, aligning with business objectives. Find opportunities for innovation and feature improvements based on user feedback, industry trends, and new technologies.
• Collaborate closely with BioAdvance® PSP teams to develop a solid understanding of functional business processes and workflows, driving targeted system improvements, and ensuring the seamless translation of business requirements into actionable solutions for technical teams.
• Act as the primary liaison between internal teams (e.g., patient services, IT, operations, marketing) to gather and prioritize business requirements and define product features and enhancements. As the functional expert, ensure the system and interfaces meet the operational needs of patient services and adhere to industry standards.
• Serve as the liaison between technical teams and non-technical collaborators, partnering with the Technical Product Manager to translate business needs into clear technical requirements. Ensure data compliance requirements are adhered to in the system design and the product build and delivery meets business expectations.
• Collaborate with the Technical Product Manager to prioritize features in the product backlog, balancing business needs with technical feasibility and resource availability. Influence the customization of workflows, integrations, and user interfaces in collaboration with the Technical Product Manager, architects, and developers.
• Partner with BioAdvance® leaders and team members to manage timelines and ensure successful delivery of system updates and continuous improvements across the product lifecycle.
• Lead initiatives to improve the user experience for program coordinators, healthcare professionals, and support agents.
• Provide regular reporting to senior management on the status of product development, system performance, and user satisfaction.
• Work with the Technical Product Manager to establish and track key performance indicators that measure system performance, user engagement, and operational impact.
• Lead the creation of user training materials and system documentation in collaboration with technical teams to support onboarding and ongoing user engagement.
• Stay up-to-date on Salesforce platform updates, industry trends, and new technologies to drive innovation in PSP management.

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